Troubleshoot issues if you can't cancel your subscription

If you don't see Manage on your Services & subscriptions page, and can't cancel or turn off recurring billing, try the following:

• Make sure you're signed in with the same Microsoft account you used to purchase your subscription.

• If you see Turn on recurring billing instead of Manage, your subscription will expire at the date shown for your subscription and you don't need to do anything else.

• Check if a payment method needs to be updated. If it does, we'll let you know when you arrive at Services & subscriptions. To fix any issues, go to Payment options on your Microsoft account dashboard. If you need to change how you're paying for your subscription, see Change the payment method for a Microsoft subscription.

• To see our complete cancellation policy, see Microsoft Store Terms of Sale.