How to add Channel Agent to other Teams conversations

Note: Channel Agent for Teams channels is currently in public preview, and features are likely to change. To learn more about Microsoft's public preview program, see Get early access to new features in Microsoft Teams.

Once you’ve created Channel Agent in a channel, you can add the agent to other conversations in Teams, like Teams meetings and group chats.

Tip:  We recommend adding your Channel Agent to recurring Teams meetings related to the project.

Add Channel Agent to a Teams conversation

In Teams, navigate to a Teams conversation that you wish to add your Channel Agent to, like a Teams meeting or group chat.
On the conversation’s menu bar, select Add people, agents, and bots.
In the drop-down menu, select Add agents and bots.
In the search box, enter the name of your Channel Agent, and then select it from the search results.
1. The agent is added to the Teams conversation as a participant.

What happens when you add Channel Agent to a Teams conversation

Adding Channel Agent to a Teams meeting

When you add Channel Agent to a Teams meeting, people can ask questions to the agent. Also, the agent uses the meeting’s transcripts as a knowledge source by generating summaries and adding them to its knowledge base.

Adding Channel Agent to a group chat

Adding Channel Agent to a group chat allows people to ask questions to the agent in the group chat, but the group chat’s messages aren’t used as a knowledge source for the agent.
Messages in a group chat can be forwarded to the channel that created the agent. Once the messages are shared to the channel, the shared information can be accessed by the agent.

Limitations of adding Channel Agent to other locations

Channel Agent can’t be added to other channels, 1:1 chats, or private chats.
Adding Channel Agent to a meeting is restricted to people who are members of the channel and have full access to the meeting’s chat history. Organizer/co-organizer/presenter restrictions apply.