We provide the answers for the frequently asked questions about Office Pre-installed PCs
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You can get answers about the Microsoft 365 Personal 24 months free subscription
About this subscription
What is "Microsoft 365 Personal 24 months free subscription"?
Since October 2025, "Microsoft 365 Personal 24 months free subscription" is included with some Office Pre-installed PCs sold in Japan only. Simply put, you can start the 24-month subscription for free. And if you have never experienced the features of Microsoft 365 Personal, instead of starting the full 24-month free subscription, you can start the 3-month free trial subscription. As the result of experiencing the features of Microsoft 365 Personal during the trial period, if you decide to extend to the full 24-month subscription, please activate an additional 21-month free subscription before the trial subscription expired. If you decide that you no longer need the Microsoft 365 Personal during the 3-month trial subscription, you can switch to Office Home and Business 2024 for free after the trial subscription expired.
Is there an expiration date for this 'Microsoft 365 Personal 24-month free subscription' that comes with some Office Pre-installed PCs?
Yes, if you skip the procedure to start the Microsoft 365 Personal subscription during Windows Set-up (by selecting the "No, thanks" button), and don't start this subscription within 180 days after the Windows system was activated, this subscription itself will be revoked. If that happened, you will lose your eligibility to start the 24-month free subscription. (Of course, you cannot also choose the 3-month trial subscription and all options.) Therefore, please perform the steps to start the Microsoft 365 Personal subscription (either the 24-month full or the 3-month trial) in the first run experience in Word, Excel or PowerPoint as soon as possible. If you want to know the expiration date of this subscription, please open the Microsoft store app, and check that date of the "Microsoft 365 Personal" shown under "Included with device" tab in "Library".
24 months full subscription
If I choose the 24 months full subscription in the first setup, do I need any payment method in my Microsoft account?
Yes, to start the full 24 months free subscription, you must turn the "Recurring Billing" switch on in the initial setup experience in Windows Set-up or Client app. Therefore, a credit card (including a debit card) or a PayPal account is required as a payment method in your Microsoft account. If you have no payment method in your Microsoft account yet, you will be prompted to add a payment method during the initial setup experience. And, when this 24-month free suscription will end, you will be billed for next 12 months subscription fee and your subscription will be extended automatically. If you want to decline the next billing, please turn off the recurring billing before the 24-month free subscription will end.
If I choose the 24 months full subscription in the first setup, can I switch to the 3-month trial subscription?
No, you can't.
3 months trial subscription
If I choose the 3-month trial subscription in the first setup, do I need a payment method in my Microsoft account?
No, to start the 3-months trial subscription, you must switch the "Recurring billing" switch off in the initial setup experience in Windows Set-up or Client app. Therefore, no payment method is required in your Microsoft account. So, if this 3-month trial subscription will end, you will not be billed for the next period subscription fee.
Additional 21 months free subscription
If I activate the additional 21-month free subscription, do I need to add a payment method in my Microsoft account?
Yes, when you will order this 21-months subscription for free via the Microsoft store, the recurring billing will be enabled in your Microsoft account. Therefore, at least, one credit card (including a debit card) or one PayPal account is required to be registered in your Microsoft account. If you register no payment method in your Microsoft account at all, you will be prompted to add a payment method during the ordering process.
During the 3-month trial subscription, how can I activate the additional 21-month subscription?
Please see the article.
After the trial subscription ends, can I activate the additional 21 months subscription?
No, you can't.
When the trial subscription will end, you will also lose the eligibility of the additional 21-month subscription. Instead, Microsoft will grant you eligibility to order the Office Home and Business 2024 free.
Office Home & Business 2024 free
During the 3-month trial subscription, can I get the Office Home & Business 2024 free?
No, you can't.
You should wait to expire the 3-month trial subscription.
After the trial subscription ends, how can I get the Office Home & Business 2024 free?
Please see the article.
Microsoft 365 client apps are deactivated after the 3-month trial subscription expired?
Yes, they are.
Once the 3-month trial subscription expired, the Microsoft 365 client apps will immediately become deactivated. All functions will be locked except for file viewing and printing.
Does the Office Home & Business 2024 free have an available expiration period?
Yes, this product has the 90 days of available period after the 3-month trial subscription expired. If the 91 days will passed, you will no longer get this product.
How many devices can I activate the Office Home & Business 2024 on?
2 devices. (2 Windows PC, 2 MacOS devices or 1 PC and 1 MacOS device)
Should I reinstall the Office Home & Business 2024 into my Office Pre-installed PC after completing the order of this product?
No, you should not. You can switch the license in the client apps on your Office Pre-installed PC. After the client apps are in deactivated state due to expiration of the 3-month trial subscription, by following these steps, please order the product key and reactivate the client apps again with the product key.
Microsoft cloud storage (OneDrive, Outlook.com)
What happen to my cloud storage if the subscription is expired?
If your Microsoft 365 Personal subscription is expired, your storage allowance will revert to 5 GB of cloud storage, which includes your OneDrive and Outlook.com attachments, and 15 GB of Outlook.com storage.
If you or people you shared a subscription with have used more than the free allowances, you won't be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive, and you will not be able to send or receive email in Outlook.com.
What does "Microsoft Unified Storage is full" mean?
If you have files that exceed the free 5GB stored when your Microsoft 365 Personal subscription expires, this message shows in OneDrive app. This message means you have exceeded your cloud storage quota.
Note
Any emails sent to you are returned to the sender. Once you get back under your storage quota, the sender will need to resend the email.
Existing Microsoft 365 subscribers (Personal, Basic)
Can I start the 24-month full subscription with my MS account?
Yes, if you turn on the 'Recurring Billing' switch during the Windows setup or the initial setup of the client application, you can start the 24-month period. That 24-month subscription will be stacked on and integrated with the remaining days of your existing subscription.
(If you are an existing Microsoft 365 Basic subscriber, your subscription will be upgraded to Microsoft 365 Personal, and the remaining days on your subscription will be automatically adjusted.)
However, in Microsoft 365 subscription, the maximum subscription period that a user can extend in advance is ruled with 5 years. Please note that if there are more than 3 years remaining on your existing subscription, you cannot redeem this subscription.
Therefore, before purchasing an Office Pre-installed PC that comes with this 24-month free subscription, please be sure to check the remaining days of your existing subscription.
Can I start the 3-month trial subscription with my MS account?
Yes, you can start the trial subscription if you turn off the "Recurring Billing" switch during the initial setup of Windows or the client application. However, that 3-month subscription will be stacked on and integrated with the remaining days of your existing subscription, so overall it will become a regular subscription rather than a trial subscription. (If you are an existing Microsoft Basic subscriber, your subscription will be upgraded to "Microsoft 365 Personal", and the remaining days will be automatically adjusted.)
Can I add the 21-month subscription for free if I started the 3-month trial subscription?
Yes, you can add the 21-month subscription to your 3-month subscription if you complete to order this subscription via Microsoft store according to the steps in the article.
Can I get the Office Home and Business 2024 for free with my MS account if I started the 3-month trial subscription?
No, you cannot get it. This is because your subscription will be a regular subscription total more than 3 months, not a trial subscription. Your subscription will continue even if 3 months will pass, so your MS account will not meet the eligibility to get the Office Home and Business 2024 for free.
If your purpose for purchasing an Office Pre-installed PC with the "Microsoft 365 Personal 24-month free subscription" is not to get the "Microsoft 365 Personal 24-month free" but to get the "Office Home and Business 2024 free," please prepare a new Microsoft account, start the 3-month trial subscription as a new user during the initial setup, and then after the trial subscription expired, follow the steps to get the Office Home and Business 2024 free.
Existing Microsoft 365 subscribers (Family, Premium)
Can I redeem this "Microsoft 365 Personal 24-month free" in order to extend my existing subscription itself?
No, you can't. You can only redeem this as a new subscriber after your existing subscription has been expired.
Since the free subscription itself has 180 days of expiration after Windows activated, please be sure to check the remaining period of your existing subscription before purchasing an Office Pre-installed PC that comes with this free subscription.
Can I start the Microsoft 365 Personal 24-month full subscription with my MS account?
Yes, please wait until your existing subscription has expired and start a Microsoft 365 client app in the first time, and choose the 24-month subscription as a Microsoft 365 Personal subscriber in the first setup experience in the app.
However, if the expiration date of your existing subscription is later than that expiration date of this free subscription, please contact the "Microsoft Support".
Can I start the Microsoft 365 Personal 3-month trial subscription with my MS account?
Yes, please wait until your existing subscription has expired and start a Microsoft 365 client app in the first time, and choose the trial subscription as a Microsoft 365 Personal subscriber in the first setup experience in the app.
Can I add the additional 21-month subscription for free if I started the 3-month trial subscription?
Yes, you can get it if you started the 3-month trial subscription after your existing subscription has been expired. You can extend to 24-month full subscription according to the steps in the article during the 3-month trial period.
Can I get the Office Home and Business 2024 free with my MS account if I started the 3-month trial subscription?
Yes, you can get it if you started the 3-month trial subscription after your existing subscription has been expired, and then after the trial subscription expired, follow the steps to get the Office Home and Business 2024 free.
About purchasing multiple devices at once
I purchased the 2 devices with this plan included. Can I start the 24-month full subscriptions on both devices with my single MS account?
Yes, you can start the 24-month full subscriptions during the initial setup on both devices and your subscription period will be stacked to total 48 months.
However, in Microsoft 365 subscription, the maximum subscription period that a user can extend in advance is ruled with 5 years. If you are already using a Microsoft 365 Personal subscription and have more than one year remaining, you cannot do this.
I purchased 2 devices with this free plan included in order to get 'Office Home and Business 2024' for free. How can I get the free Office Home and Business 2024?
Please prepare each MS account per each device, and start the 3-month trial subscription during the initial setup separately. And then after the trial subscription expired, follow the steps to get each product key of the Office Home and Business 2024 free on each device. After this, if you redeem the product keys in setup.office.com with a single MS account, both Office Home and Business 2024 licenses will be linked with a single Microsoft account.
If you started the 3-month trial subscriptions on both devices, please contact our Microsoft support.
I purchased the 2 devices with this plan included and started the 3-month trial subscriptions on both devices with my single Microsoft account. Can I extend my subscription period from 6 months to 48 months total with each 21-month additional subscription activating on each device?
No, you can't. Unfortunately, in this case, the 21-month additional subscriptions plan will be never provided for you. Please contact our Microsoft Support.
Get answers about Office perpetual version products included with Office Pre-installed PCs for personal use
About the Office Product for personal
Where can I find the product key for the pre-installed Office license?
After finding the enclosed card, you can check the product key inside.
I purchased Office pre-installed PC but I can't find the product key card for the pre-installed Office license
Starting year 2022, many Office pre-installed PCs include a digital store package of an Office product instead of a product key card. Please make sure the package displayed the Included with device tab in Library in the Microsoft store app before starting an Office app in the first time.
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The Office desktop apps (Word, Excel, PowerPoint etc,) are pre-installed by OEM before shipping. To start using these apps, launch any app from the Start menu, and follow the dialogs to complete the activation of them. If you need to reinstall the Office apps on your device after they are activated, you can reinstall them from your Microsoft account dashboard. Click here to learn more.
Can I install the Office apps on the second or another device?
If you purchased an Office Pre-installed PC with an Office perpetual license product (such like Office 2024, 2021, etc.) included, you are allowed to use the Office desktop apps in your purchased device only, and you are not allowed to distribute or transfer the product to another device.
Can I activate Office without an Internet connection?
No, you'll need an Internet connection to activate Office.
What is the difference between Microsoft Store app version and Click-to-Run version?
Microsoft Store app version
It is as same as Store applications distributed by Microsoft Store in Windows 10. This version of Office applications had been adopted in Office 2019 pre-installed PC devices for a past period. Reinstallation and updating for this version of Office apps are executed by Microsoft Store app. (*Currently, Microsoft Store app version no longer offers reinstallation service for this version of Office apps.)
Click-to-Run version
It is the Office-specific Win32 desktop application version. This version is preinstalled in most Office pre-installed PC devices except the period of Microsoft Store version adopted. Reinstallation and updating for this version of Office apps are executed by Click-to-Run installer.
Is there a way to check which type of Office app was installed?
Yes, you can check it in Windows Settings:
- Open the Start menu, and then select Settings > Apps > Installed apps (or Applications and Features)
- If you can find a Microsoft Office Desktop Apps in the list, Microsoft Store app version is installed.
- Or, if you find a specific product name such as Microsoft Office Home and Business 2024 – ja-jp in the list, Click-to-Run version is installed.
I have uninstalled pre-installed Office apps before activation. How can I install and activate Office apps?
The easiest way is to use the Windows Recovery feature to reset your device. OEM devices have usually stored a recovery package of the preinstalled apps in the internal storage. If you can recover the Office apps after "PC reset", start an Office app and then start the Office OOBE. But if you are unable to reset your device for some reason, your action depends on the package type included with your OEM device.
Preparation before activation
Do I need a Microsoft account?
Yes, you need a personal Microsoft account.
What is a Microsoft account?
Microsoft account is the new name of the earlier Windows Live ID. You use a Microsoft account to sign up for personal authentication to various online services, such as Outlook.com, Office Online, OneDrive, Windows Phone, Xbox LIVE, Microsoft Store, and so on.
What is a Microsoft account?
How do I create a Microsoft account?
To learn more, see How to create a new Microsoft account.
Do I need an Internet connection?
Yes, you need an Internet connection.
How do I activate the pre-installed Office?
See Set up pre-installed Office and choose a product group tab and select either "Set up Office" tile under "for personal use".
Can I change to another user interface language other than Japanese?
Yes, you can change the language after activation completed. It depends on the type of the application pre-installed.
After Office activated
Can I use the Office apps without internet connection?
Yes, but you need to periodically connect to confirm the Office perpetual license on the device is valid by Microsoft.
Can I update the Office apps without internet connection?
No, internet access is required.
Reinstallation
Do I need to uninstall the Office apps before reinstallation?
Yes, Microsoft recommends that you first uninstall them before reinstallation.
How can I reinstall Office apps?
You can reinstall Office apps from your Microsoft account dashboard.
To learn more, see this article.
How much storage space is required for reinstallation?
The required hard disk space is 4.0 GB. You should also check the Office system requirements for other requirements.
Can I choose a drive other than the system drive?
No, you can't choose any drive other than the system drive.
Can I reinstall another user interface language of Office apps other than Japanese?
Yes, how you change the language depends on the type of the apps.
Can I switch from Microsoft Store app version to Click-to-Run version?
Yes, you need to uninstall Microsoft Store app version and then reinstall Click-to-Run version. To learn more, see this article.
When reinstalling Office apps on the 64-bit OS, can I choose either 32-bit or 64-bit edition of them?
Yes, you can choose either edition when you install the Office apps from Subscriptions page in your Microsoft account dashboard. To learn more, see this article.
If you want to know which bit version of Office is pre-installed in your purchased PC device, please see About Office: What version of Office am I using?.
The Microsoft account dashboard
What is the Microsoft account dashboard?
Your Microsoft personal account lets you manage everything all in one place. It allows you to keep tabs on your subscriptions and order history, organize your family's digital life, update your privacy and security settings, track the health and safety of your devices, and get rewards.
To learn more, see Help on Microsoft account .
Are the dates displayed in the Microsoft account dashboard based on Japan Standard Time?
No, the dates are based on Universal Time Coordinated (UTC).
The Microsoft 365 Basic 12 months free subscription
What is the Microsoft 365 Basic?
The Microsoft 365 Basic is the newest consumer subscription product for one person. It is re-branded from the formerly "OneDrive 100GB" plan. With the Microsoft 365 Basic, we're making premium subscription benefits available to even more people at a great price.
Learn more about the Microsoft 365 Basic plan.
What is the Microsoft 365 Basic 12 months free subscription included with my device?
Starting 2023, some Office pre-installed PC in Japan may include a Microsoft 365 Basic 12 month free subscription offer. If you start this subscription on your device, you can use the premium benefits of Microsoft 365 Basic for 12 months for free.
How much the storage quotas are available?
100 GB for the file storage and 50 GB for the mail storage are available. To learn more, see the article.
How can I start the Microsoft 365 Basic subscription included with my device?
To start the subscription, you should perform the steps to claim the offer in the Microsoft Store apps on your device.
To learn more, see the page.
Is a Microsoft account required to start the Microsoft 365 Basic subscription?
Yes. A personal Microsoft account is required. You can check the information of the subscription in your Microsoft account dashboard after start the subscription.
Is recurring billing turned on by default?
Yes, at least one payment method is registered in your Microsoft account when you start the subscription. After the first year, you will be billed for next 12 months subscription fee and the subscription will be extended automatically. If you want to decline the billing the next 12 months subscription, please turn the recurring billing setting off until at least 2 days before the next billing date of the subscription. To learn more, see the article.
If I would turn the recurring billing for the subscription off, how can I renew my subscription?
Please purchase a one-month or 12-month subscription additionally in Microsoft OneDrive homepage.
Which apps does the "Access to Microsoft Support Experts" support?
This benefit provides the access to the Microsoft Support Experts when you need for help with Microsoft 365 apps (Web apps, Mobile apps and Desktop apps) and Windows 11. It also supports various troubles and questions for the Office 2021 apps included with your Office pre-installed PC.
To learn how to contact us, see the page.
OneNote
What is the difference between the OneNote versions?
Windows users can choose between two available versions:
OneNote (formerly called "OneNote 2016"), the free standalone desktop app which runs on all supported versions of Microsoft Windows and the premium app which is included as a part of Office perpetual and Microsoft 365 suites.
OneNote for Windows 10, this version of OneNote which is pre-installed by default on all editions of Windows 10.
To learn more, see What's the difference between the OneNote versions
Note
On your Windows PC, you can use whichever version of OneNote—or use both Windows versions side by side until you select a version. We recommend that you use OneNote because OneNote for Windows10 reaches end-of-support in October 2025. When you're ready, you can change the default version of OneNote, so that shared notebooks will always open in your preferred version.
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No, we never provide an installation media for your Office Pre-installed PC. But you can download a disk image file (an offline installer) includes the Office installation resources from your Microsoft account dashboard. Therefore, if you create a DVD disk using the disk image file, you can get the installation disk.
Is there an installation disk for Microsoft Store version of Office?
No, Microsoft Store app version must be provided only via Microsoft Store app.
Do I need a product key if I install Office from installation disk?
No, you don't need a product key.
System requirements
Get answers about the Office perpetual license products included with Office Pre-installed PCs for corporate use.
About the Office product for corporation
Where can I find a product key for the pre-installed Office license?
After finding the enclosed card, you can check the product key inside.
I purchased Office pre-installed PC but I can't find a product key card for the pre-installed Office license
Starting year 2022, many Office pre-installed PCs includes a digital store package instead of a product key card package. If you can't find a product key card in your purchased Office pre-installed PC, please make sure the package displayed under the "Included with device"tab in Library in the Microsoft store app before starting an Office app in the first time.
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Office apps are already preinstalled on your device by OEM. You can use Office apps soon if you launch any Office app from the Start menu, and complete activation of Office through the setup screen.
If you need to reinstall Office apps on your device after activate Office, you can reinstall them by an online installer. Click to learn more.
Can I install Office on the second or another PC?
No, you are allowed to use the Office product in your purchased device only, and you are not allowed to distribute or transfer the product to another device other than your purchased device.
About the Microsoft Store app version and Click-to-Run version
Microsoft Store app version
It is as same as Store applications distributed by Microsoft Store in Windows 10. This version of Office applications had been adopted in Office 2019 pre-installed PC devices for a past period. Reinstallation and updating for this version of Office apps are executed by Microsoft Store app. (*Currently, Microsoft Store app no longer offers reinstallation service for this version of Office apps.)
Click-to-Run version
It is Office-specific Win32 desktop application version. This version is preinstalled in most Office pre-installed PC devices except the period of Microsoft Store version adopted. Reinstallation and updating for this version of Office applications are executed by Click-to-Run installer.
Can I check which version of Office apps is pre-installed on my PC?
Yes, you can check it in Windows Settings > Apps > Installed apps.
- If you can find a "Microsoft Office Desktop Apps" in the list, Microsoft Store app version was installed.
- Or, if you find a specific product name such as "Microsoft Office Home and Business 2024 – ja-jp", Click-to-Run version was installed.
In Office pre-installed PCs, there are "Office products for personal" sold at retail stores and "Office products for corporate" sold through distributors. What are the differences in both?
To complete activation, "Office products for personal" requires a personal Microsoft account, in contrast, "Office products for corporate" doesn't require a Microsoft account. There is no difference in the functionality of the apps between "Office products for corporate" and "Office products for personal".
I have uninstalled pre-installed Office apps before activation. How can I install and activate Office ?
The easiest way to do this is to use the Windows recovery feature to reset your device. OEM devices have usually stored a recovery package of the preinstalled apps in the internal storage. If you can recover the Office apps after reset your device, start an Office app to activate Office.
If you are unable to recover the Office apps for some reason, your action depends on the package type of Office product included with your purchased device.
Note
After activation of the apps is completed in step 2, the store package moves from the Included with device tab to the Apps tab in Library of the Microsoft store app. It means that the entitlement of the package belongs to the device itself. (So, to check the package under Apps tab, you need to sign out the Microsoft store app.)
If you need to reinstall and activate the Office apps again on the device, you should install Office apps from the package under the Apps tab. Click here to learn more
Preparing before activation of Office
Do I need a Microsoft account for activation?
No, you don't need any personal Microsoft account.
Is Internet connection required for activate Office?
It depends on a type of the Office product bundled in your device.
If you purchase a device with an Office product key card bundled.
Internet connection is not required because you can activate the Office apps by the phone activation via Office License Activation Wizard.
If you purchase a device with an Office digital license bundled.
Internet connection is required because the digital license package is destributed via Microsoft Store to the device.
Can I remove pre-installed Office apps that are not used, other than Word or Excel ?
No, you can't remove unnecessary apps from the Office suite separately.
What is Microsoft account?
Microsoft account is the new name of the earlier Windows Live ID. You use a Microsoft account to sign up for personal authentication to various online services, such as Outlook.com, Office Online, OneDrive, Windows Phone, Xbox LIVE, Microsoft Store, and so on.
What is a Microsoft account?
After activation completed
Can I change the display language to another language other than Japanese?
Yes, how you change the language depends on the Office application type pre-installed.
If you are still using Microsoft Store app version,
Go to Settings > Time & Language > Region and language, change the display system language you want.
If you are using Click-to-Run version,
Please install another Office language pack you want to your Office and then select the language in Office language setting. please see Language Accessory Pack for Office.
I have now used Office Home and Business 2024 on my Office pre-insalled PC, can I install and use Visio LTSC Standard 2024 additionally on this device?
No, any Office standalone app of Volume license edition like "Visio LTSC Standard 2024" can't co-exist with an Office suite product for Individuals and Families like "Office Home and Business 2024" on same device.
If you want to co-exist a standalone app with the Office suite product for Individuals and Families on same device, you need to purchase and install an Office standalone app product for Individuals and Families like "Visio Standard 2024".
Can I use the Office apps for a long term without internet connection?
Yes, but it depends on the package type of an Office product included with your device.
If you purchase a device with a digital store package included,
You need to periodically connect your device to internet in order to validation of the license by Microsoft.
If you purchase a device with a product key card package included,
No internet access is required to keep the apps activated.
(However we can't strongly recommend to use the Offie apps for a long term without internet connection from the perspective of responding to security vulnerabilities. Even if you have no choice but to use Office apps without Internet, connect your device to the Internet at least once a month to apply a monthly security update and respond to the vulnerabilities.)
Can I update Office apps without internet connection?
No, internet access is required to update your Office apps.
Reinstallation of Office apps
Do I need to uninstall installed Office to reinstall?
Yes, Microsoft recommends that you should uninstall the installed Office, and then reinstall it.
How can I reinstall the Office apps?
It depends on the type of the license bundled in your device. Click here to learn more.
Microsoft Store app version of Office was pre-installed on my purchased PC device. Can I switch it to Click-to-Run version of Office ?
Yes, you need to uninstall Microsoft Store app version then reinstall Click-to-Run version. Click here to learn more.
Click-to-Run version of Office is pre-installed on my purchased PC device. Can I switch to Microsoft Store app version of Office ?
No, you can't. You can install only Click-to-Run version on your device.
Microsoft Store app version of Office was still pre-installed in my PC device, but I should reinstall Office by a trouble. Can I reinstall Micrsoft Store version of Office ?
No, you can re-install Click-to-Run version only. Click here to learn more.
How much storage space is required for Office apps?
The required storage space is 4.0 GB. Also, check the Office system requirements for other system requirements.
Can I choose any drive other than the system drive?
No, you can't choose any drive other than the system drive.
Can I reinstall another user interface language of Office other than Japanese?
No, you can't reinstall the another language version of Office directly.
After reinstall Click-to-Run version of Japanese edition, you need to add another Office language pack you want and then change the display language setting in Office language setting.
If I reinstall Office apps on a 64-bit OS, can I reinstall either Office 32-bit or 64-bit version?
It depends on the type of an Office product package in your device.
If you want to know which bit version of Office apps are pre-installed in your purchased PC device, please see About Office: What version of Office am I using?.
Microsoft 365 Basic 12 months free subscription
What is Microsoft 365 Basic?
The Microsoft 365 Basic is the consumer subscription for one person. It is re-branded from the formerly "OneDrive 100GB" plan. With the Microsoft 365 Basic, we're making premium subscription benefits available to even more people at a great price.
Learn more about the Microsoft 365 Basic plan.
What is the Microsoft 365 Basic 12 months free subscription?
Starting 2024, some Office pre-installed PC shipped for corporate may comes with a Microsoft 365 Basic 12 month free subscription and an Office perpetual license product. If you start this subscription on your device, you can use the premium benefits of Microsoft 365 Basic for 12 months for free.
How much the storage quotas does this subscription provide?
100 GB for the file storage and 50 GB for the mail storage are available. To learn more, see the article.
How can I start this subscription on my device?
To start the subscription, you should perform the steps to claim the offer in the Microsoft Store apps on your device.
To learn more, see the page.
Is a Microsoft account required to start this subscription?
Yes. A personal Microsoft account is required because this offer is provided for one person.
Does this subscription require recurring billing by default?
Yes, at lease one payment method is registered in your Microsoft account when you start this subscription. After the first year, you will be billed for next 12 months subscription fee and the subscription will be extended automatically. If you want to turn the recurring billing off, you can do it any time in your Microsoft account dashboard. To learn more, see the article.
If I would turn the recurring billing for the subscription off, can I renew my subscription?
Yes, you can renew your subscription by buying a Microsoft 365 Basic 1-month or 12-month subscription in Find the plan that's right for you.
What is the "Access to Microsoft Support Experts" support?
This benefit provides the access to the Microsoft Support Experts when you need for help with Microsoft 365 apps (Web apps, Mobile apps and Desktop apps) and Windows 11. It also supports various troubles and questions for the Office perpetual suite included with your Office pre-installed PC.
To learn how to contact us, see the page.
OneNote app
About the difference between the OneNote versions?
Windows users can choose between two available versions:
OneNote (formerly called "OneNote 2016"), the standalobe free desktop app which runs on all supported versions of Microsoft Windows and the premium app which is included as a part of Office perpetual and Microsoft 365 suites.
OneNote for Windows 10, the OneNote app which is pre-installed by default on all editions of Windows 10.
To learn more, see What's the difference between the OneNote versions
Note
On your Windows PC, you can use whichever version of OneNote—or use both Windows versions side by side until you select a version. We recommend that you use OneNote because OneNote for Windows10 reaches end-of-support in October 2025. When you're ready, you can change the default version of OneNote, so that shared notebooks will always open in your preferred version.
System requirements for Office
Get answers about "Office Premium plus Office 365 Service"
Important
"Office 365 Service" included with "Office Premium Plus Office 365 Service" was already migrated to "Microsoft 365 Personal" since April 21, 2020. Click here to learn more.
About the product
What is "Office Premium plus Office 365 Service"?
"Office Premium Plus Office 365 Service" was a special Office product created for Office Pre-installed PC in Japan. This product consisted of an Office perpetual license product named with "Office Premium" and a subscription product named with "Office 365 Service".
The "Office Premium Plus Office 365 Service" offered the following 3 types of products:
- "Office Home and Business Premium Plus Office 365 Service"
- "Office Professional Premium Plus Office 365 Service"
- "Office Personal Premium Plus Office 365 Service"
The "Office Premium" are an Office perpetual license product for Japan only, and its support lifecycle depends the lifecycle of the device itself. Additionally, a major feature is that "Office Premium" could receive the feature updates for the client apps of "Microsoft 365 Personal" subscription.
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No, backup media isn't provided.
Can I set up Office Premium without Internet connection?
No, you must have an Internet connection for the initial setup.
Can I set up Office Premium without a Microsoft account?
No, a Microsoft account is required for the initial setup. If you don't have one, please create a new Microsoft account in this page.
Microsoft account
Can I change my Microsoft account after My Microsoft account dashboard is created with an unintended Microsoft account in initial setup of Office Premium?
No, you can't change your Microsoft account, if you have completed the setup of Office Premium and your Microsoft account dashboard is created.
I can't sign in my Microsoft account dashboard because I forgot the password of my Microsoft account. What should I do now?
Please reset your password in this site.
How can I create a Microsoft account?
To learn more, see How to create a Microsoft account.
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Initial Setup (activation) and reinstallation
How do I set up (activate) Office Premium?
Please check "Set up Office Premium and Office 365 Service on your new device" for initial setup and activation steps.
How do I reinstall Office Premium?
Please check "Reinstall Office or Microsoft 365 in your Office Pre-installed PC (for personal)" for reinstalling the Office Premium suite.
How do I use Office Premium suite after 'reset your PC'?
There can be two cases:
Your PC device has a recovery image with Office Premium suite.
You can launch any Office app in Start menu and should setup Office Premium again, using your product key and Microsoft account.
Your PC device doesn't have a recovery image without Office Premium suite.
You should install Office Premium suite via your Microsoft account dashboard and launch any Office app.
What can I do in my Microsoft account dashboard?
You can reinstall the Office Premium suite into the Office Pre-installed PC. If you are still subscribing "Microsoft 365 Personal" migrated from "Office 365 Services", you can do the following:
Services and Products
- Install the Microsoft 365 suite to other devices (Up to 5 devices, MacOS and Windows).
- Manage usage of 1 TB OneDrive Capacity.
- Activate Skype's world call plan.
Payment and Renewal
- Renew subscription.
- Set up automatic subscription renewal.
- Review and change payment information.
Office 365 Service
What is Office 365 Services?
"Office 365 Services" was a special subscription offer included in Office Pre-installed PCs with "Office Premium Plus Office 365 Services" products.
This subscription had provided part of the features of ”Microsoft 365 Personal” (Once called "Office 365 Solo" in Japan). This offer was available for free for the first year. From the second year onwards, the user was able to continue this subscription for an annual renewal fee of 7,800 yen (excluding tax).
- 1 TB of OneDrive storage.
- Premium version of Outlook.com.
- 60 Skype minutes per month.
- Premium features in mobile apps (iOS, Android).
- One-on-one technical support by a support agent.
And then it had been already migrated to "Microsoft 365 Personal" since April 21, 2020. Click here to learn more.
End users who had been using the "Office 365 Service" continuously since purchased an Office Pre-installed PC with an "Office Premium Plus Office 365 Service" included have been able to enjoy all the features of "Microsoft 365 Personal" from that date forward.
Office apps for mobile devices
Can I use the premium features in the Office apps?
Yes, you can use the premium features in Office mobile apps for Microsot 365 subscribers. To learn more, see What you can do in the Microsoft 365 apps on mobile devices with a Microsoft 365 subscription.
Can I use the Office mobile apps after my "Office 365 Service" subscription ends?
Yes, but you will only use the basic features of them, such as viewing and basic editing. To access the premium features in mobile apps, you must have a qualifying subscription.
Other questions
Can I transfer Office Premium to another computer?
No, it can't be transferred to another computer because the Office Premium suite is licensed only on your purchased Office Pre-installed PC with "Office Premium Plus Office 365 Service" included.
But if you have been still subscribing "Microsoft 365 Personal" after migrated from "Office 365 Service", you can install and use the desktop apps of "Microsoft 365" in other computers (up to 5 computers).
What are the recommended system requirements for Office Premium?
Please refer to the system requirements under Microsoft 365 Personal on this page.
What should I do if the error "This product key has already been used or is partially used by another Microsoft account: Error 2042" is shown when I do setup in Office Premium?
Please contact Microsoft Support
I can't proceed with the initial setup after the message "Please wait ~" is shown in setup of Office Premium
The workaround is published on the following sites:
