Surface can find my wireless network but can’t connect

Applies to: Surface Devices

Here are some solutions to try if your wireless network appears to be available on your Surface but you can’t connect to Wi-Fi.

Before you begin, check your symptoms

Check the Wi-Fi settings on your Surface:

  • Go to Start , and select Settings > Network & Internet > Wi-Fi.

What you see

  • Wi-Fi is On.
  • In Settings > Network & Internet > Airplane mode, Airplane mode is also Off.
  • Your wireless network is in the list of available networks but you can’t connect to it.
  • The wireless network icon is in the taskbar.
Can’t connect to network

Make sure you’re using the correct password for your router

If you’re not sure what your network password is, see How to find your wireless network password.

If you can now connect to your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for other solutions.

Check your network on another device

If your wireless network appears in the list of available networks on your Surface but you can’t connect, you should first make sure the network is working properly on another device. Can you connect to your wireless network and go online from another PC, tablet, or smartphone?

  • If your wireless network doesn’t work on any other devices, the problem might be with the network or hardware itself. Go to Wireless network doesn’t work on other devices below.
  • If you can connect to your network on another device but not on your Surface, see Wireless network works on other devices but not on Surface below.