Wi-Fi settings are missing

Applies to: Windows 10Windows 8.1

Here are some solutions to try if you can’t connect to a wireless network because Wi-Fi settings aren’t visible on your Surface.

Before you begin

Check the Network & Internet settings on your Surface:

  • Go to Start , and select Settings > Network & Internet.

What you see

  • The Wi-Fi section is missing from Network & Internet settings.
  • The wireless network  icon is missing from the taskbar.
Wi-Fi settings
Correct: Wi-Fi appears in Network & Internet settings

 
Wi-Fi settings missing
Incorrect: Wi-Fi settings are missing

 

Solution 1: Restart your Surface and check Wi-Fi settings

If your Wi-Fi settings are missing, restart (not shut down) your Surface and check the Wi-Fi settings again. Here’s how:
 

  1. Make sure your modem is connected to a working phone jack or cable connection, either directly or through your router.
  2. Go to Start , and select PowerRestart.
  3. After your Surface restarts, sign in to Windows.
  4. Go to Start , and select Settings > Network & Internet.
  5. Select Airplane mode and make sure Airplane mode is set to Off.
    • If Wi-Fi settings are still missing: Go to Solution 2.
    • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network and select Connect.

Solution 2: Install updates

Installing the latest updates can help fix many common Wi-Fi connection issues, but you’ll need to be online to download the updates. If you can’t connect to your home network or to a public wireless network at a coffee shop or library, here are several other ways that you may be able to go online and get the updates:

  • You can use a wired connection to go online.
  • If you have a Surface Pro 3 or Surface 3, you can download a single update file manually to install on your Surface. You can use another PC with Internet access to download the file to a USB drive and transfer it to your Surface. For more info, see Install Surface and Windows updates.
  • If you have a Surface 3 with built-in mobile broadband connectivity, you can use it to connect to the Internet and get updates. For more info, see Set up your Surface 3 (4G LTE).
  • Use the Skype WiFi app to find a Wi-Fi hotspot. For more info, see How do I use Skype WiFi

Once you’re online, here’s how to check for and install the latest updates manually:

  1. Go to Start , and select Settings > Update & security > Windows Update.
  2. Select Check for updates. If updates are available, they will download and install automatically.
  3. If your Surface doesn’t restart automatically, restart it manually: Go to Start , and select Power > Restart.
  4. After your Surface restarts, sign in to Windows.
  5. Repeat these steps until you see Your device is up to date after you select Check for updates.
    For more info about installing updates, see Install Surface and Windows updates.

    • If Wi-Fi settings are still missing: Go to Solution 3.
    • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network and select Connect.

Solution 3: Restart your Surface

Restart (not shut down) your Surface again.

  1. Go to Start , and select Power > Restart.
  2. After your Surface restarts, sign in to Windows.

    • If Wi-Fi settings are still missing: Go to Solution 4.
    • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network and select Connect.

Solution 4: Run the Windows network troubleshooter

The Windows network troubleshooter can help diagnose and fix Wi-Fi problems. Here’s how to use it:

Go to Start , and select Settings > Network & Internet > Status > Network troubleshooter.

  • If Wi-Fi settings are still missing: Go to Solution 5.
  • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network and select Connect.

Solution 5: Verify that Wi-Fi is available in Device Manager

If Wi-Fi settings are missing on your Surface, Wi-Fi may be disabled in Device Manager.

  1. Select the search box in the taskbar, enter device manager, and in the search results select Device Manager.

  2. Select the arrow next to Network adapters to expand the adapters list, and check to see if the Marvell AVASTAR Network Controller is listed.
  3. Double-tap or double-click the Marvell AVASTAR Network Controller to open the properties.
  4. On the Driver tab, tap or click Disable.
  5. In the warning box, tap or click Yes.
  6. Tap or click Enable to restart it.
  7. Restart your Surface.
    • If Wi-Fi settings are still missing: Contact.
    • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks.