Fix common Surface problems using the Surface Diagnostic Toolkit

Gilt für: Surface DevicesSurface

If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit can help you find and solve problems.

Run the Surface Diagnostic Toolkit

Before you run the diagnostic tool, make sure you have the latest Windows updates. Go to ​​​Install Surface updates for more info. If that doesn't solve the problem, you'll need to run the diagnostic tool.

To run the Surface Diagnostic Toolkit:

  1. Get your devices ready and gather information.
  2. Download the Surface Diagnostic Toolkit that matches your version of Windows:
  3. Select Run, and follow the on-screen instructions.

The diagnosis and repair time usually averages 15 minutes or less, but could take an hour or longer, depending on internet connection speed, whether updates need to be installed on your device, and the repairs the tool must do.

If you still need help

If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:

  • Make an in-store appointment: We might be able to fix the problem or provide a replacement Surface at your local Microsoft Store. Locate a Microsoft Store near you.
  • Contact customer support: If you want to talk to someone about how to fix your problem, contact us.
  • Get your Surface serviced: If your Surface product needs service, request it online.

Or you can find more troubleshooting info in our Support content: