How to setup an Internet email account in Outlook 2010

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To set up email in Outlook 2010 to work with your Internet email account, click the Fix it button, click Run in the File Download dialog box, and then follow the steps in the Fix it wizard to automatically set up the account.

IMPORTANT: If you're setting up a Outlook.com/Windows Live email account follow the steps provided in the Set up a Outlook.com/Windows Live email account method instead.

IMPORTANT: If you are using a free Internet mail account or receive the error "Your IMAP server wants to alert you to the following: full IMAP support is NOT enabled for this account" use the manual setup process and select a POP3 account.


Fix this problem.
Microsoft Fix it 30016

NOTE: This wizard may be in English only. However, the automatic fix also works for other language versions of Windows. Also, if you are not on the computer that has the problem, you can save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Video: How to connect Outlook to your personal email account



If you have problems using the Fix it, or if you want to use Outlook to set up your Internet email account instead, click one of these methods:

NOTE To complete these steps, you will need to know your email address and password provided by your Internet service provider (ISP).
  1. Start Outlook.
  2. Click the File tab.
  3. In the Info category, click Account Settings, and then click Account Settings in the dropdown.
  4. On the Email tab, click New.
  5. Click to select the Email Account option, and then click Next.
  6. In the Add New Account dialog box, to configure the new email account automatically, configure the following settings in the Email Account section under Auto Account Setup:
    • In the Your Name box, type your full name.
    • In the Email Address box, type your e-mail address.

      Note: Your ISP provides this information.
    • In the Password box, type the password that your ISP provided.
    • In the Retype Password box, retype the password, and then click Next to begin the Auto Account Setup process.

      Outlook will then try to automatically configure your account. Some ISPs require the full email address to be entered into the User Name field. If you want Outlook to automatically enter your email password, make sure that the "Save this password in your password list check box is selected. If your account is successfully configured, the Add New Email Account dialog box indicates that the account is created successfully.
    • Click Finish, and then click Close to complete the account setup.

      Note If the automatic configuration fails, the Auto Account Setup feature tries to connect by using a connection that is not encrypted. If this method also fails, then the account must be configured manually.

NOTE To complete these steps, you will need to know your email address, password, incoming mail server name, and outgoing mail server name that is provided by your Internet Service Provider (ISP).

To configure the Internet email account manually, follow these steps in the Add New Account dialog box:
  1. Click the Manually configure server settings or additional server types check box, and then click Next.
  2. Click Internet Email, and then click Next.
  3. Under User Information , configure the following settings:
    • In the Your Name box, type your full name.
    • In the Email Address box, type your full email address.

      Note: Your ISP provides this information.

  4. Under Server Information, click the kind of email account that you have in the Account Type box. If you select POP3 or IMAP in the Account Type box, configure the following settings:
    • In the Incoming mail server box, type the name of the server in lowercase letters. The name may be in the form of "mail.contoso.com." Or, the name may be in the form of an IP address, such as 172.12.0.0.
    • In the Outgoing mail server (SMTP) box, type the name of the outgoing email server in lowercase letters. The name may be in the form of "mail.contoso.com." Or, the name may be in the form of an IP address, such as 172.12.0.0.
  5. Under Logon Information, configure the following settings:
    • In the User Name box, type your user name. The user name is usually the part of your email address to the left of the @ symbol. Some ISPs require the full email address. Therefore, please contact your ISP if this is needed.
    • In the Password box, type the password that your ISP provided.
    • If you want Outlook to remember your email account password, click to select the Remember password check box.
  6. If your ISP requires it, click to select the Require logon by using Secure Password Authentication (SPA) check box to log on by using Secure Password Authentication.
  7. Click Test Account Settings. When you click Test Account Settings, the following process occurs:
    • The connectivity of the system to the Internet is confirmed.
    • You are logged on to the SMTP server.
    • You are logged on to the POP3 server.
    • If the POP3 server must be logged on to first, Outlook automatically sets the Log on to incoming mail server before sending mail option.
    • A test message is sent. This message explains any changes that Outlook made to the initial setup.
  8. Click Next, and then click Finish.

If you are trying to set up a Outlook.com/Windows Live account, Outlook Outlook.com Connector provides a free solution for managing your Outlook.com/Windows Live email messages, calendar, and contacts within Outlook 2010 for free.

You can download Outlook Outlook.com Connector from Microsoft Download Center:

Download for 32-bit version of Outlook Connector

Download for 64-bit version of Outlook Connector (2010/2013 only)

NOTE: For more information about how to use Microsoft Office Outlook Outlook.com Connector, go to the following:

Microsoft Website: Microsoft Office Outlook Outlook.com Connector overview

We recommend that you contact your Internet service provider (ISP) for information about the exact incoming and outgoing mail server names and settings that you should use when you configure your Internet email account in Outlook. The list provided here contains information only for some Internet service providers in the United States and may not be up to date.

Incoming Mail (POP3) server names and settings:

Provider NameServer NamePortSPASSLAuthRequired
AOLpop.aol110OFFOFFON
AT&T Yahoopop.att.yahoo.com995OFFONON
Charterpop.charter.net110OFFOFFON
Comcastmail.comcast.net995OFFONON
Coxpop.[insert region].cox.net110OFFOFFOFF
Gmailpop.gmail.com995OFFONON
Junopop.juno.com110OFFOFFOFF
Microsoft Livepop3.live.com995OFFONON
Netscapepop.3.isp.netscape.com110OFFOFFON
Netzeropop.netzero.com110OFFOFFON
Pacbellpop.att.yahoo.com995OFFONON
PeoplePCpop.peoplepc.com110OFFOFFON
Qwestpop.[enter state ID].qwest.net110OFFOFFOFF
Rogerspop.broadband.rogers.com110OFFOFFON
SBCGlobalpop.att.yahoo.com995OFFONON
Swbellpop.att.yahoo.com995OFFONON
Verizonincoming.verizon.net110OFFOFFON
Yahoopop.mail.yahoo.com110OFFOFFOFF


Outgoing Mail (SMTP) server names and settings:

Provider NameServer NamePortSPAAuthRequiredEncryption
AOLsmtp.aol.com587OFFONNone
AT&T Yahoosmtp.att.yahoo.com465OFFONSSL
Chartersmtp.charter.net25OFFONNone
Comcastsmtp.comcast.net587OFFONTLS
Coxsmtp.[insert region].cox.net25OFFOFFNone
Gmailsmtp.gmail.com587OFFONTLS
Junoauthsmtp.juno.com587OFFOFFNone
Microsoft Livesmtp.live.com587OFFONTLS
Netscapesmtp.isp.netscape.com25OFFOFFNone
Netzeroauthsmtp.netzero.com25OFFONNone
Pacbellsmtp.att.yahoo.com465OFFONSSL
PeoplePCsmtpauth.peoplepc.com587OFFONNone
Qwestpop.[enter state ID].qwest.net25OFFOFFNone
Rogerssmtp.broadband.rogers.com587OFFONNone
SBCGlobalsmtp.att.yahoo.com465OFFONSSL
Swbellsmtp.att.yahoo.com465OFFONSSL
Verizonoutgoing.verizon.net25OFFONNone
Yahoosmtp.mail.yahoo.com25OFFOFFNone
If you want to change your email account, click More Settings to open the Internet E-mail Settings dialog box.

The Advanced tab in the Internet Email Settings dialog box lets you set the POP3 and the SMTP server ports, define whether the server requires an encrypted channel, and define server time-out settings and delivery settings.

Some ISP mail servers now require a secure (SSL) port for both the POP3 and the SMTP servers. Please contact your ISP to determine whether your email account requires these settings.

The delivery settings let you read a message, but leave the message on the server for a specified time. This feature is especially helpful if you use the same email account from more than one computer. By default, Outlook enables this feature and sets the time limit to 14 days on the server before copies of messages are removed. If you do not want to keep copies of messages on the server, clear the Leave a copy of messages on this server check box.

You can also get help from the Microsoft Community online community, search for more information on Microsoft Support or Windows Help and How To, or learn more about Assisted Support options.
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Article ID: 2028939 - Last Review: 09/12/2013 06:34:00 - Revision: 6.0

Microsoft Outlook 2010

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