Get to know the new calling experience in Teams

Get to know the new calling experience in Teams

Calls are a quick and efficient way to connect in Teams, and we’ve introduced a new look and feel to the calling experience in the Teams desktop app! Here’s a breakdown of what’s changed in the newly streamlined view that combines contacts, voicemail, and call history.

Note: The new calling experience is not yet available for the Teams web app.

1. Make a call with a phone number or name

If you have a calling plan enabled, you can call anyone from Teams. To dial a number from Teams, go to Calls and from the dial pad, enter the number of the person you want to reach. Then click Call  Calls button . To call using someone’s name, go to Calls and from the dial pad text box, type the name of your contact.

To make group calls, enter multiple names and/or numbers into the dial pad, and click Call  Calls button .

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2. See your call history and filter your calls in a new way

Your call history moves to the center of the calls experience and shows a list of past calls (including missed calls). To return a missed call, hover over a contact from your call history list and select More actions  More options buttonCall back Calls button . You can also chat with that contact, add them to speed dial, and add them to your contacts, all from the More actions menu.

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To review a list of calls you’ve missed, lists of calls that came in, and your voicemail, select between the available filters at the top of the call history list.

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3. Access your speed dial, contacts, and voicemail summaries in one place

Your speed dial contacts now appear to the right of Teams, along with any contact and call groups you manage. Contact groups organize your teammates to help you find or reach certain people based on a role or team. To add someone to a call group,  select More actions More options button next to a contact group name and choose Add a contact. 

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Another familiar tool to get the most out of calls is voicemail. Review your voicemail summaries and transcripts from the right side of Teams, and call someone back from your voicemail by selecting More actions More options button  next to their name > Call back Calls button from the call history list, or by clicking Call Calls button under the contact details.

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4. Manage important call settings in a new menu

Now you can manage your call settings directly within the calls experience. To change your connected calling device, select from the dropdown menu at the bottom left of the calls experience. You can also manage call forwarding and call groups from this quick settings menu.

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For more on how to use calls in Teams, check out First things to know about calls in Microsoft Teams.

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