To place a call on hold, select Hold at the top of your call window. You won't see this option if you're in a scheduled Teams meeting.

Everyone on the call is notified that they're on hold. You can continue your call by selecting Resume.

People on hold (including you) can't see or hear anyone else on the call, and screensharing is temporarily suspended. Everything returns to normal once you resume your call.

Anyone who's on a PSTN line will hear music when they're put on hold.

Notes: 

  • The maximum number of calls you can put on hold is limited to three at a time, with one active.

  • Calls on hold can't be transferred to group calls. Take the call off hold to transfer it to a group call or to add someone else to the call.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.