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Quickly resolve customer inquiries through teamwork

When customers have questions, the clock starts ticking. You need to be able to search for the right information, talk with the right people, and deliver that information to provide the solutions customers are looking for in a timely manner.

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Leverage your company’s collective knowledge with Yammer. You can search for relevant conversations and pose questions to people across the organization. 

If you’ve identified a group that could help answer the question, create a channel in Microsoft Teams. Your team can brainstorm through chat and audio or video calls. Use @mentions to alert a team member if you need an immediate response to a question. 

Discover additional information with Intelligent Search & Discovery, which surfaces relevant content you and your coworkers have created. You can also find people who have previous relevant experience.


  • Identify solutions by tapping into existing content.

  • Leverage the company's collective knowledge.

  • Discover relevant information through your network.

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