Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

Add, remove or update an email address or phone number. If you want to make changes to the email addresses or phone numbers associated with your Microsoft account, use our guided support tool below to help you update the right information in the right way.

If you want to change or reset the password you use to sign in to Windows, you have different options. This article outlines the different approaches you can take, whether you’re using a Microsoft account or a local account, logged in or at the sign-in screen.

Sign in using Microsoft Authenticator. Microsoft Authenticator helps you sign in to your accounts if you've forgotten your password, use two-step verification or multi-factor authentication, or have gone passwordless on your account.

Go to the Microsoft account sign-in page at https://account.microsoft.com and enter your email address. If you see a message that says "We couldn't find an account with that username." or "That Microsoft account doesn't exist", then the address you entered is not a Microsoft account. If you believe it should be:

Protect your Android, iPhone, Mac, and Windows devices from threats by installing Microsoft Defender. Download Microsoft Defender on your devices either by: Scanning the following QR code. Searching for Microsoft Defender in your app store. Sharing with your devices, the following link: Copy link.

Change or reset your PIN when you're already signed in. Note: The PIN you use to access your device is different from your Microsoft account password. If you need to reset your Microsoft account password, see Change your Microsoft account password .

Learn how to add user accounts in Windows 10 and Windows 11. With an account, each person has separate files, browser favorites, and a private desktop.

If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal. If you're having problems sending or receiving email, read how to Fix Outlook.com email sync issues . Last updated: 2 April 2024.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.