If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled.

Learn more about our Xbox subscription refund policy. You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by canceling your subscription in the steps that are outlined in the section “Canceling a subscription.”.

Add, remove or update an email address or phone number. If you want to make changes to the email addresses or phone numbers associated with your Microsoft account, use our guided support tool below to help you update the right information in the right way.

Get Microsoft billing support. Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.

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You can change site access permissions for your extensions on the new Microsoft Edge any time. To change the site access permissions for an extension. At the top right, choose the Extensions Hub to see the list of extensions installed on Microsoft Edge.

If you see a Turn on recurring billing link, it means recurring billing is already turned off. If you don't see options for Turn off recurring billing or Cancel, but instead see Paid with and None, it means your subscription will end on the date specified in Expires on. Follow the prompts to turn off recurring billing.

Cancel Microsoft 365 with the help of a support advocate. If you're thinking of cancelling a Microsoft 365 subscription or need help switching to another plan that better meets your needs, support agents are available to help. Request a call back.

To add a new credit card, bank card or other payment method to your Microsoft account, follow the steps below: Select Sign in below to go to the Payment options page of your Microsoft account dashboard. Sign in. Add the new details by selecting Add a new payment method.