There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

If you see a list of Android devices, choose the one you wish to pair with Phone Link to access your favorite apps, respond to texts, make calls, view photos, and more from your PC. Grant permissions on the Link to Windows app on your Android device. You are all set to use Phone Link.

Step 1: Complete unlinking steps on your Android and Surface Duo devices. Start by checking which mobile app your Android device has. Refer to this list to see if your device supports Link to Windows (pre-installed). If your device is not in this list, skip to the next section.

How to help keep your Microsoft account safe and secure. Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

If you haven't already set up messages, do the following: On your PC, in the Phone Link, select Messages. To start a new conversation, select New message. Enter the name or phone number of a contact. Select the person you want to send a message to. A new message thread opens for you to begin with.

You can create either a new Outlook.com email address or add an address that you already have. Then, select Add alias. After you’re returned to the previous screen, select Verify, and then follow the instructions that are provided. Or, select Add phone number.

Open the message that you want to recall. You must double-click to open the message. Selecting the message so it appears in the reading pane won't allow you to recall the message. If you have the Classic Ribbon, from the Message tab, select Actions > Recall This Message.

To redeem a Microsoft gift card, Xbox download code or token, select Redeem code below, sign in, and enter or paste the code or token value. Redeem Code. Tip: If you bought the wrong code, please contact the retailer.

Add, remove or update an email address or phone number. If you want to make changes to the email addresses or phone numbers associated with your Microsoft account, use our guided support tool below to help you update the right information in the right way.

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.