Your Surface comes with Windows recovery info that you can use to refresh your Surface or reset it to its factory condition. Always try to do that first before downloading a recovery image. To learn more, see the links below.

Automatically update Windows 10, Windows 11, and Surface drivers and firmware (Recommended) Manually update Surface drivers and firmware (Advanced) You'll find the links for drivers after choosing your Surface model in the dropdown list in this section.

A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This key, which is a 48-digit number, is used to regain access to the drive. You might be prompted for the BitLocker recovery key during startup, due to a security risk or hardware change:

The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some older non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem. Things to keep in mind.

Update your Xbox Wireless Controller. Keeping your controller updated with the latest software maximizes your controller's capabilities and compatibility. You can update your controller wirelessly, with a USB connection, or on a PC using the Xbox Accessories app.

If the automatic update failed, try manually updating your controller from your Xbox console settings. To do so: Press the Xbox button to open the guide. Go to Profile & system > Settings > Devices & connections > Controllers & headsets. Select “…” under the controller that you want to update.

Go to Start > Settings > Update & Security > Windows Security > Device security . Under Security processor, select Security processor details. Select Security processor troubleshooting, and then under Clear TPM, select Clear TPM. You'll need to restart your device to complete the process.

Update your Xbox Wireless Controller. Xbox Wireless Controller with Share button. iOS currently supports Xbox One controllers with Bluetooth capability, Xbox Wireless Controllers included with Xbox Series X|S, Xbox Elite Wireless Controller Series 2, and the Xbox Adaptive Controller.

There are several ways to find out which Surface device model you have. Look in the Surface app. Look in Settings. Look in System information. Look at devices associated with your Microsoft account.

The Xbox Offline System Update (OSU) process allows you to update your console by downloading a file to a USB flash drive and then installing that file directly onto your Xbox Series X|S or Xbox One console. To use the Offline System Update, you'll need: A Windows-based PC with an Internet connection and a USB port.