What to try if your touchscreen doesn't work. Windows 10. If your touchscreen isn’t responsive or not working how you would expect, try restarting your PC. If you’re still having problems, check for updates: Select Start , then select Settings .

What to try if your touchscreen doesn't work. Windows 10. If your touchscreen isn’t responsive or not working how you would expect, try restarting your PC. If you’re still having problems, check for updates: Select Start , then select Settings .

My Surface touchscreen doesn't respond, it's slow or inaccurate, or the Surface Pen doesn't ink. I'm having trouble connecting Surface to a second screen. I see black or blank screens on my Surface. My Surface is out of warranty, or has a cracked screen or other physical damage.

Run the Surface Diagnostic Toolkit. Select Start , search for Surface Diagnostic Toolkit, then select it in the list of results. If it's not already installed, you can download it from Microsoft Store. Get the Surface Diagnostic Toolkit. Follow the on-screen instructions in the Surface Diagnostic Toolkit. The diagnosis and repair time usually ...

In the search box on the taskbar, type device manager, then select Device Manager. Select the arrow next to Human Interface Devicesand then select HID-compliant touch screen. (There may be more than one listed.) Select the Action tab at the top of the window. Select Disable device or Enable device, and then confirm.

To improve recognition, select Start > Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) , and then select Improve recognition. If the fingerprint reader on your Surface Pro Type Cover isn’t working, detach it and then reattach it to your Surface Pro, and try using it again. If you are having a problem with Windows ...

If your screen won’t power on, you can: Hold down the power button for 30 seconds. Try a different charger and USB-C cable. Charge the device for an hour. There's one last step you can take. If these steps don't resolve the problem, service and support options may be available to assist you. Send to Microsoft.

Restore or reset Surface. Find support if Windows freezes, stops responding on your Surface, or if your Surface is starting up or running slowly.

If your pen works in one of these apps, then the app you want to use may not work with your pen. Open apps and use your Surface with touch. If you can't use your finger on your Surface, go to What to try if your Surface touchscreen doesn't work. After touch is working, try your pen again.