Windows File Explorer helps you find, open, organize, and manage files and folders on your PC and in the cloud.

This article walks through simple troubleshooting steps—such as checking for updates, restarting your device, and resetting Windows—to help restore File Explorer and get it working again.

Run this sample PowerShell script on non-persistent OS installations. For non-persistent environments, a logon script approach remains the best option for IT administrators. Create a batch file wrapper to execute synchronously before Explorer launches.

However, the Explorer.exe process stops responding (hangs) when you open Windows Explorer. This problem occurs because of a code defect in MFC. A security update fixes this issue. To download the update, visit the following Microsoft Web site:

Outdated or corrupt video drivers can cause Windows Explorer to stop working. Downloading and installing the latest video driver can solve many of these issues. You can do this from using Windows Update or by visiting your system manufacturer’s website or by contacting them directly.

Some icons in My Computer, in Windows Explorer, on the desktop, or on the Quick Launch Bar change randomly. Troubleshoots and fixes common issues with file and folder operations in Windows.

On the Processes tab in Windows Task Manager, click the Explorer.exe process, and then click the End Process button two times. On the File menu, click New Tasks (Run), type explorer, and then click OK.

To install this update, use one of the following Windows and Microsoft release channels. This update downloads and installs automatically from Windows Update and Microsoft Update. This update downloads and installs automatically from Windows Update for Business in accordance with configured policies.

Fixes a reliability issue in which the Explorer.exe process continuously crashes after the first instance in Windows Server Technical Preview or Windows 10 Technical Preview.

Fixes an issue in which you receive an error message when you try to start Explorer.exe after you select the "Launch folder windows in a separate process" option on a computer that is running Windows 7 or Windows Server 2008 R2.