Learn how to recover your Microsoft account or local account password if you forget it. Find out how to use the sign-in helper tool, contact support, or change your password from another account.

Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

Learn how to create a password reset disk for a local account in Windows 10 and Windows 11.

Learn how to troubleshoot Windows sign in issues, including problems signing in to your Windows device after upgrading.

Learn how to reset your PIN if you aren't signed in to Windows and having trouble using your PIN.

The steps below describe how to change a known password for a Microsoft personal account. If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instead.

Learn how to reset your PIN if you aren't signed in to Windows and having trouble using your PIN.

If your username or password have stopped working, you may need recover your account: Select Recover your account below and type in the email address, phone number or Skype name you use to sign in.

If you know your password, but it's stopped working, use the Sign-in Helper tool. If you have forgotten your email or username, learn how to Look up your Microsoft account. If you have issues with getting verification codes, read our troubleshooting steps.

Here you'll find guidance for how to secure your account going forward, make it easier to reset a password, and provide additional methods you can use to verify your account.