The Microsoft Support and Recovery Assistant works by running tests to figure out what's wrong and offers the best solution for the identified problem. It can currently fix Office, Microsoft 365, or Outlook problems.

Windows 10. Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are. Before you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance , and then select Allow Remote Assistance invitations to be sent from this computer from the list of results.

msra /offerra. In this scenario, the Remote Assistance connection fails. Resolution. To resolve this issue for Windows 8.1, install update 2919355. To resolve this issue for Windows 8 and Windows 7, install the hotfix that is described in this article. Update information for Windows 8.1.

Receive Remote Assistance Support from Microsoft. Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secured connection. Protect yourself from tech support scams. Before clicking 'I accept', review the: Agreement for Microsoft Services.

Symptoms. When you log on by using a mandatory profile, you can't offer Remote Assistance to another user. Note Offered Remote Assistance is also known as unsolicited Remote Assistance. When you use the user interface or the command prompt (MSRA /offerRA computer_name ), you receive the following error message.

Windows 11 Windows 10. Use the Windows Quick Assist app to get help with a computer problem from family or friends or help them out. Quick Assist uses a remote connection, so remember to only use it with people you trust, since they can see your computer screen or control your PC (if you allow it).

Refunds for digital games include Microsoft Store digital game offers, Xbox apps (excluding movies and TV apps), digital gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device.

When you use the user interface or the command prompt (MSRA /offerRA computer_name), you receive the following error message. This message is possibly misleading. It states that Remote Assistance is not possible when a guest profile is used.

Symptoms. Consider the following scenario: You have a Windows 7 Service Pack 1 (SP1)-based or Windows Server 2008 R2 SP1-based computer in an Active Directory domain environment. You use Windows Remote Assistance to connect to another computer by using the MSRA /Offerra command in the Start Search box.