Your Surface comes with Windows recovery info that you can use to refresh your Surface or reset it to its factory condition. Always try to do that first before downloading a recovery image. To learn more, see the links below.

Find your BitLocker recovery key. A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This key, which is a 48-digit number, is used to regain access to the drive.

Learn how to update your security processor or TPM firmware to protect Windows 10 and your device from attacks by malicious software.

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track. Run the System File Checker tool (SFC.exe)

PC Health Check app brings you up to date info on your Windows device health, helping you take action to improve your device performance and troubleshoot performance problems. It is periodically updated based on customer feedback to help you make the most of your Windows PC. How to open PC Health Check. In Windows, use Search on the taskbar to ...

On the Windows 10 download page, download the media creation tool by selecting Download now, then run the tool. In the tool, select Create installation media (USB flash drive, DVD, or ISO) for another PC > Next.

You can use installation media (a USB flash drive or DVD) to install a new copy of Windows, perform a clean installation, or reinstall Windows. To create installation media, go to the software download website, where you'll find step-by-step instructions.

Create Windows 11 installation media. On the Windows 11 software download page, select Create tool now and follow the instructions to install Windows 11. Warning: Microsoft recommends against installing Windows 11 on a device that does not meet the Windows 11 minimum system requirements.

Get the latest update for Windows 10. Windows 10 automatically downloads and installs updates to make sure your device is secure and up to date. This means you receive the latest fixes and security updates, helping your device run efficiently and stay protected.

The enablement package is a great option for installing a scoped feature update like Windows 10, version 20H2 as it enables an update from version 2004 to version 20H2 with a single restart, reducing update downtime. This enables devices to take advantage of new features now.