What is Ask Microsoft?
Ask Microsoft is an AI-powered chatbot built on Microsoft Copilot to answer questions about Microsoft’s products and services on Microsoft websites where it is available for use.
What can Ask Microsoft do?
The AI assistant (or chatbot) is designed to provide helpful information about products and services on the respective website where the chatbot is integrated. The chatbot generates an answer using Microsoft Agent Framework capabilities using Microsoft websites as a data source.
Where can I find Ask Microsoft?
The AI assistant (or chatbot) is currently available on select Microsoft business pages and markets and can be found on the lower right-hand corner.
What is Ask Microsoft's intended use?
Allow website visitors to easily find answers using natural language questions.
How was Ask Microsoft evaluated and what metrics are used to measure performance?
Red teaming (deliberately acting like an attacker) and manual reviews of hundreds of questions and the generated AI answers.
What are the limitations of Ask Microsoft and how can you minimize the impact of Ask Microsoft’s limitations when using the system?
The chatbot uses AI to generate an answer for the user prompts. AI-generated content may be incorrect. Please make sure to read through the citation links provided along with the AI response or contact the sales team for more information by prompting "chat with sales". The chatbot is primarily trained on English (U.S.) text. Any other language or English variations may not be accurate.
For another question or to report an issue about the chatbot
Type "Submit feedback" in the chatbot and follow the prompts to provide information. Please do not submit any personal information in your responses. If the chatbot itself is not working properly for you, please contact Microsoft support.
Privacy
Does Microsoft process or retain any data when I'm using the service?
Microsoft may collect, process and retain your chat messages and related metadata (such as timestamps and usage information) in accordance with the Microsoft Privacy Statement.
Ask Microsoft has been built on the Azure OpenAI service which processes some data related to service use, including prompts submitted by users. For example, the Azure OpenAI service includes a content management system that works alongside the models to filter potentially harmful content. This system works by running both the input prompt and generated completion through an ensemble of classification models aimed at detecting misuse.
The Azure OpenAI service also stores prompts and completions for up to 30 days to monitor content and/or behaviors that suggest use of the service in a manner that may violate applicable product terms.
For more information, see the "Data, privacy and security" section of the Azure OpenAI documentation.
Detailed information on data practices and processing in Azure OpenAI is available in their documentation.
Does Ask Microsoft process or store any data outside of the Azure OpenAI uses?
When you use the Ask Microsoft agent, Microsoft may process your chat messages and related metadata to operate and provide the service as requested, to troubleshoot issues, and to diagnose errors.
You may choose whether Microsoft may personalize your experiences using your chat messages and related metadata. If you would like to opt-out of personalization, you may do so at any time by updating your Personalized ads & offers setting.
In jurisdictions where a consent banner is presented, you can opt out of Microsoft using your data to monitor, analyze, or improve the performance of this agent and related business operations by rejecting the banner or by updating your preferences through the "Manage Cookies" link in the footer.
If you want to exercise your data protection rights for your personal data processed by Microsoft, you can always contact Microsoft at the address in the How to contact us section or by visiting our privacy support and requests page.