The type of support Microsoft provides to consumers depends on the product or service you're asking about, and whether you have an active Microsoft 365 subscription.
See the table below for the type of support you can get depending on your product.
| Product | Access to technical support |
|---|---|
| Microsoft 365 subscription Microsoft 365 Basic Microsoft 365 Personal Microsoft 365 Family Microsoft 365 Premium Microsoft Copilot Pro Note: Includes support for all Microsoft 365 benefits; and supported versions of Windows. |
Call back Chat |
| Non-subscription Office (one-time purchase of Office): Office 2024 (For PC and Mac)(End of Support - Oct 9, 2029) Office 2021 (For PC and Mac)(End of Support - Oct 13, 2026) Note: Includes support for Office apps (like Word, Excel, PowerPoint and OneNote). |
Chat Call back (for activation only) Tip: For full call back support Buy Microsoft 365. |
| Windows OS: Windows 11 Note: Only for supported versions of Windows and if you don't have a Microsoft 365 subscription. |
Chat Call back (for activation only) Tip: For full call back support Buy Microsoft 365. |
| Microsoft Email: Outlook.com |
Chat |
| Microsoft cloud services: OneDrive | |
| Out of support Office versions: Office 2013 (for PC) Office 2016 and Office 2019 and older (For PC only) Office 2019 and older (for Mac) Out of support Windows OS: Windows 8.1 Windows 10 and older |
Not available |
Learn more
For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy.