Here are some solutions to try if you don’t see your wireless network in the list of available networks on your Surface.

Before you begin

Important: Before trying any of these solutions, make sure that the symptoms you have are the same as those described below. If you’re having other issues with Wi-Fi, see Fix Wi-Fi connection issues in Windows for more solutions.

Check the Wi-Fi settings on your Surface:

  • Go to Start, and select Settings > Network & internet > Wi-Fi.

What you see

  • Wi-Fi is set to On, and Airplane mode is set to Off.

  • Other wireless networks are available, but your network is not in the list.

Check your network on another device

If you don’t see your wireless network listed in the available networks on your Surface, you should first make sure your network is available and working properly on another device. Can you connect to your wireless network from another PC, tablet, or smartphone?

  • If you can’t see your wireless network on any device, the problem may be with the network itself. Go to Wireless network isn’t available on other devices below for some possible solutions.

  • If you can connect to your wireless network from another device but not from your Surface, see Wireless network is available on other devices but not on Surface below.

If you don’t see your wireless network in the list of available networks from any PC or other device in your home, there might be a problem with your network hardware. Try the following solutions.

Solution 1: Make sure your router is broadcasting the network name

If you don’t see your wireless network in the list of available networks on any device, your wireless router might not be set to broadcast its network ID (SSID). To turn on SSID broadcasting, refer to the info that came with your router.

  • If you still don’t see your wireless network, try Solution 2.

  • If you can now see your wireless network but still can’t access the internet, see Fix Wi-Fi connection issues in Windows for more solutions.

Solution 2: Restart your network hardware

Try restarting your modem, router, and Surface. Here’s how:

  1. Remove the power cord from your modem and wireless router.

  2. After all lights on the devices go out, wait at least 30 seconds and plug the modem in again.

    Note: Some modems have a battery backup that prevents the lights from going out. For this kind of modem, press and quickly release the reset button. If you don't see a reset button, remove the battery instead.

  3. Plug in your router and wait another minute.

Next, restart your Surface.

  1. Go to Start, and select Power > Restart.

  2. After your Surface restarts, sign in to Windows.

  3. Go to Start, and select Settings > Network & internet > Wi-Fi > Show available networks, and see whether your wireless network name appears in the list of available networks.

  4. If you see your wireless network name, select it and select Connect.

    • If you still don’t see your wireless network, try Solution 3.

    • If you can now see your wireless network but still can’t access the internet, see Fix Wi-Fi connection issues in Windows for more solutions.

Solution 3: Update the wireless network firmware

If you’re having wireless connection problems, your router or access point might need a firmware update. Check the manufacturer’s website to see whether firmware updates are available for your equipment.

If you continue to have problems with your wireless network, contact your internet provider or the manufacturer of your wireless router. Let them know that none of your devices can see your wireless network.

If your Surface can’t find your wireless network but you can see and connect to your network on another device, try the following solutions.

Solution 1: Restart your Surface

Restart (not shut down) your Surface.

  1. Go to Start, and select Power > Restart.

  2. After your Surface restarts, sign in to Windows.

  3. Go to Start, and select Settings > Network & internet > Wi-Fi > Show available networks, and see whether your wireless network name appears in the list of available networks.

  4. If you see your wireless network name, select it and select Connect.

    • If your Surface still can’t find your wireless network, try Solution 2.

    • If you can now see your wireless network but still can’t access the internet, see Fix Wi-Fi connection issues in Windows for more solutions.

Solution 2: Check the date and time settings

Check and, if needed, correct the date and time settings on your Surface. Here’s how:

  1. Go to Start, and select Settings > Time & language.

  2. Make sure the info is correct or make changes as necessary.

  3. Go back to Settings, and select Network & internet, and see whether your network name appears.

    • If you still don’t see your network listed on your Surface, try Solution 3.

    • If you can now see your wireless network but still can’t access the internet, see Fix Wi-Fi connection issues in Windows for more solutions.

Solution 3: Turn Airplane mode on and then back off

  1. Go to Start, and select Settings > Network & internet.

  2. Select Airplane mode, turn it On, and turn it back Off.

  3. Select Wi-Fi and make sure that Wi-Fi is set to On.

    • If you still don’t see your network listed on your Surface, try Solution 4.

    • If you can now see your wireless network but still can’t access the internet, see Fix Wi-Fi connection issues in Windows for more solutions.

Solution 4: Install updates

Installing the latest updates can help fix many common Wi-Fi connection issues, but you’ll need to be online to download the updates. If you can’t connect to your home network or to a public network at a coffee shop or library, here are several other ways that you may be able to go online and get the updates:

  • You can use a wired Ethernet connection to go online if you have a USB to Ethernet adapter. If you have a Surface USB-C Ethernet and USB 3.0 adapter, see Use the Surface USB-C to Ethernet and USB 3.0 Adapter.

  • If you have a Surface  that has a SIM or eSIM to connect to cellular data, you can use it to connect to the internet and get updates. For more info, see Set up the LTE connection on your Surface.

  • You might be able to use your phone as a mobile hotspot to go online and get updates.

Once you’re online, here’s how to check for and install the latest updates manually:

  1. Go to Start, and select Settings > Windows Update.

  2. Select Check for updates. If updates are available, they will download and install automatically.

  3. If your Surface doesn’t restart automatically, restart it manually. Go to Start, and select Power > Restart.

  4. Repeat these steps until you see Your device is up to date after you select Check for updates.
    For more info about installing updates, see Install Surface and Windows updates.

    • If you still don’t see your wireless network on your Surface, try Solution 5.

    • If you can now see your wireless network but still can’t access the internet, see Fix Wi-Fi connection issues in Windows for more solutions.

Solution 5: Restart your Surface

Restart (not shut down) your Surface again.

  1. Go to Start, and select Power > Restart.

  2. After your Surface restarts, sign in to Windows.

    • If you still don’t see your wireless network on your Surface, try Solution 6.

    • If you can now see your wireless network but still can’t access the internet, see Fix Wi-Fi connection issues in Windows for more solutions.

Solution 6: Run the Windows network troubleshooter

The Windows network troubleshooter can help diagnose and fix Wi-Fi problems. If you're having problems, go to Settings > Network & internet, then select Troubleshoot at the top.

Related topics

Here are some solutions to try if you don’t see your wireless network in the list of available networks on your Surface.

Before you begin

Important: Before trying any of these solutions, make sure that the symptoms you have are the same as those described below. If you’re having other issues with Wi-Fi, see Can’t connect to a wireless network for more solutions.

Check the Wi-Fi settings on your Surface:

  • Go to Start , and select Settings > Network & Internet > Wi-Fi.

What you see

  • Wi-Fi is set to On, and Airplane mode is set to Off.

  • Other wireless networks are available, but your network is not in the list.

  • The wireless network Networks are available icon in the taskbar has an asterisk, indicating that networks are available.

Wireless network not listed

Check your network on another device

If you don’t see your wireless network listed in the available networks on your Surface, you should first make sure your network is available and working properly on another device. Can you connect to your wireless network from another PC, tablet, or smartphone?

  • If you can’t see your wireless network on any device, the problem may be with the network itself. Go to Wireless network isn’t available on other devices below for some possible solutions.

  • If you can connect to your wireless network from another device but not from your Surface, see Wireless network is available on other devices but not on Surface below.

If you don’t see your wireless network in the list of available networks from any PC or other device in your home, there might be a problem with your network hardware. Try the following solutions.

Solution 1: Make sure your router is broadcasting the network name

If you don’t see your wireless network in the list of available networks on any device, your wireless router might not be set to broadcast its network ID (SSID). To turn on SSID broadcasting, refer to the info that came with your router.

  • If you still don’t see your wireless network, try Solution 2.

  • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 2: Restart your network hardware

Try restarting your modem, router, and Surface. Here’s how:

  1. Remove the power cord from your modem and wireless router.

  2. After all lights on the devices go out, wait at least 30 seconds and plug the modem in again.

    Note: Some modems have a battery backup that prevents the lights from going out. For this kind of modem, press and quickly release the reset button. If you don't see a reset button, remove the battery instead.

  3. Plug in your router and wait another minute.

Next, restart your Surface.

  1. Go to Start , and select Power > Restart.

  2. After your Surface restarts, sign in to Windows.

  3. Go to Start , select Settings > Network & Internet, and see whether your wireless network name appears in the list of available networks.

  4. If you see your wireless network name, select it and select Connect.

    • If you still don’t see your wireless network, try Solution 3.

    • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 3: Update the wireless network firmware

If you’re having wireless connection problems, your router or access point might need a firmware update. Check the manufacturer’s website to see whether firmware updates are available for your equipment.

If you continue to have problems with your wireless network, contact your Internet provider or the manufacturer of your wireless router. Let them know that none of your devices can see your wireless network.

If your Surface can’t find your wireless network but you can see and connect to your network on another device, try the following solutions.

Solution 1: Restart your Surface

Restart (not shut down) your Surface.

  1. Go to Start , and select Power > Restart.

  2. After your Surface restarts, sign in to Windows.

  3. Go to Start , select Settings > Network & Internet, and see whether your wireless network name appears in the list of available networks.

  4. If you see your wireless network name, select it and select Connect.

    • If your Surface still can’t find your wireless network, try Solution 2.

    • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 2: Check the date and time settings

Check and, if needed, correct the date and time settings on your Surface. Here’s how:

  1. Go to Start , and select Settings > Time & language.

  2. Make sure the info is correct or make changes as necessary.

  3. Go back to Settings, select Network & Internet, and see whether your network name appears.

    • If you still don’t see your network listed on your Surface, try Solution 3.

    • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 3: Turn Airplane mode on and then back off

  1. Go to Start , and select Settings > Network & Internet.

  2. Select Airplane mode, turn it On, and turn it back Off.

  3. Select Wi-Fi and make sure that Wi-Fi is set to On.

    • If you still don’t see your network listed on your Surface, try Solution 4.

    • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 4: Install updates

Installing the latest updates can help fix many common Wi-Fi connection issues, but you’ll need to be online to download the updates. If you can’t connect to your home network or to a public network at a coffee shop or library, here are several other ways that you may be able to go online and get the updates:

Once you’re online, here’s how to check for and install the latest updates manually:

  1. Go to Start , and select Settings > Update & security > Windows Update.

  2. Select Check for updates. If updates are available, they will download and install automatically.

  3. If your Surface doesn’t restart automatically, restart it manually. Go to Start , and select Power > Restart.

  4. Repeat these steps until you see Your device is up to date after you select Check for updates.
    For more info about installing updates, see Install Surface and Windows updates.

    • If you still don’t see your wireless network on your Surface, try Solution 5.

    • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 5: Restart your Surface

Restart (not shut down) your Surface again.

  1. Go to Start , and select Power > Restart.

  2. After your Surface restarts, sign in to Windows.

    • If you still don’t see your wireless network on your Surface, try Solution 6.

    • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 6: Run the Windows network troubleshooter

The Windows network troubleshooter can help diagnose and fix Wi-Fi problems. Here’s how to use it:

  • Select the search box in the taskbar, enter network troubleshooter, and in the search results, select Identify and repair network problems.

Related topics

Here are some solutions to try if you don’t see your wireless network in the list of available networks on your Surface.

Before you begin

Important: Before trying any of these solutions, make sure that the symptoms you have are the same as those described below. If you’re having other issues with Wi-Fi, see Can’t connect to a wireless network for more solutions.

Check the Wi-Fi settings on your Surface:

  • Go to Start , and select Settings > Network & Internet > Wi-Fi.

What you see

  • Wi-Fi is set to On, and Airplane mode is set to Off.

  • Other wireless networks are available, but your network is not in the list.

  • The wireless network Networks are available icon in the taskbar has an asterisk, indicating that networks are available.

Wireless network not listed

Check your network on another device

If you don’t see your wireless network listed in the available networks on your Surface, you should first make sure your network is available and working properly on another device. Can you connect to your wireless network from another PC, tablet, or smartphone?

  • If you can’t see your wireless network on any device, the problem may be with the network itself. Go to Wireless network isn’t available on other devices below for some possible solutions.

  • If you can connect to your wireless network from another device but not from your Surface, see Wireless network is available on other devices but not on Surface below.

If you don’t see your wireless network in the list of available networks from any PC or other device in your home, there might be a problem with your network hardware. Try the following solutions.

Solution 1: Make sure your router is broadcasting the network name

If you don’t see your wireless network in the list of available networks on any device, your wireless router might not be set to broadcast its network ID (SSID). To turn on SSID broadcasting, refer to the info that came with your router.

  • If you still don’t see your wireless network, try Solution 2.

  • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 2: Restart your network hardware

Try restarting your modem, router, and Surface. Here’s how:

  1. Remove the power cord from your modem and wireless router.

  2. After all lights on the devices go out, wait at least 30 seconds and plug the modem in again.

    Note: Some modems have a battery backup that prevents the lights from going out. For this kind of modem, press and quickly release the reset button. If you don't see a reset button, remove the battery instead.

  3. Plug in your router and wait another minute.

Next, restart your Surface.

  1. Go to Start , and select Power > Restart.

  2. After your Surface restarts, sign in to Windows.

  3. Go to Start , select Settings > Network & Internet, and see whether your wireless network name appears in the list of available networks.

  4. If you see your wireless network name, select it and select Connect.

    • If you still don’t see your wireless network, try Solution 3.

    • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 3: Update the wireless network firmware

If you’re having wireless connection problems, your router or access point might need a firmware update. Check the manufacturer’s website to see whether firmware updates are available for your equipment.

If you continue to have problems with your wireless network, contact your Internet provider or the manufacturer of your wireless router. Let them know that none of your devices can see your wireless network.

If your Surface can’t find your wireless network but you can see and connect to your network on another device, try the following solutions.

Solution 1: Restart your Surface

Restart (not shut down) your Surface.

  1. Go to Start , and select Power > Restart.

  2. After your Surface restarts, sign in to Windows.

  3. Go to Start , select Settings > Network & Internet, and see whether your wireless network name appears in the list of available networks.

  4. If you see your wireless network name, select it and select Connect.

    • If your Surface still can’t find your wireless network, try Solution 2.

    • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 2: Check the date and time settings

Check and, if needed, correct the date and time settings on your Surface. Here’s how:

  1. Go to Start , and select Settings > Time & language.

  2. Make sure the info is correct or make changes as necessary.

  3. Go back to Settings, select Network & Internet, and see whether your network name appears.

    • If you still don’t see your network listed on your Surface, try Solution 3.

    • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 3: Turn Airplane mode on and then back off

  1. Go to Start , and select Settings > Network & Internet.

  2. Select Airplane mode, turn it On, and turn it back Off.

  3. Select Wi-Fi and make sure that Wi-Fi is set to On.

    • If you still don’t see your network listed on your Surface, try Solution 4.

    • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 4: Install updates

Installing the latest updates can help fix many common Wi-Fi connection issues, but you’ll need to be online to download the updates. If you can’t connect to your home network or to a public network at a coffee shop or library, here are several other ways that you may be able to go online and get the updates:

Once you’re online, here’s how to check for and install the latest updates manually:

  1. Go to Start , and select Settings > Update & security > Windows Update.

  2. Select Check for updates. If updates are available, they will download and install automatically.

  3. If your Surface doesn’t restart automatically, restart it manually. Go to Start , and select Power > Restart.

  4. Repeat these steps until you see Your device is up to date after you select Check for updates.
    For more info about installing updates, see Install Surface and Windows updates.

    • If you still don’t see your wireless network on your Surface, try Solution 5.

    • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 5: Restart your Surface

Restart (not shut down) your Surface again.

  1. Go to Start , and select Power > Restart.

  2. After your Surface restarts, sign in to Windows.

    • If you still don’t see your wireless network on your Surface, try Solution 6.

    • If you can now see your wireless network but still can’t access the Internet, see Can’t connect to a wireless network for more solutions.

Solution 6: Run the Windows network troubleshooter

The Windows network troubleshooter can help diagnose and fix Wi-Fi problems. Here’s how to use it:

  • Select the search box in the taskbar, enter network troubleshooter, and in the search results, select Identify and repair network problems.

Related topics

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