Here's some info about USB-C ports on Surface and troubleshooting tips. Surface devices with a USB-C port can:
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Charge external devices
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Charge your Surface to get a little more battery life when you need it
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Display video on external monitors
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Transfer files
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Use external devices compatible with USB-C
The steps on this page apply to the following devices:
Surface Book 2 and later, all Surface Go models, Surface Laptop 3 and later, Surface Laptop Go, Surface Laptop Go 2, Surface Laptop Studio, Surface Laptop SE, Surface Pro 7 and later, Surface Pro 7+, Surface Pro X, and Surface Pro X Wi-Fi, Surface Studio 2 and later.
USB-C port troubleshooting
If you are having trouble with the USB-C port on your Surface or a USB-C adapter, here are some things you can try.
For some information about troubleshooting USB-C problems in general, see Fix USB-C problems in Windows.
My external device is not charging
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If you’re using a USB-C hub, try plugging just the USB-C device directly into Surface.
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Unplug and plug it back in.
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Use the cable that came with your device. Not all USB-C compatible cables support all features.
My USB-C charger is not charging Surface
For more info, see the section "For devices using USB-C" in How to charge Surface.
My video is not showing on my external monitor
For more info, see Troubleshoot connecting Surface to a second screen.
My device is not recognized
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If you’re using a USB-C hub, try plugging just the USB-C device directly into Surface.
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Unplug and plug it back in.
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Use the cable that came with your device. Not all USB-C compatible cables support all features.
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If the device came with a power supply, plug in the device.
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Unplug your USB-C device, then shut down your Surface by selecting Start > Power > Shut down. After 10 seconds, press and hold the Power button for about 20 seconds until the Windows logo appears, disappears, then appears again. After that, plug in your USB-C device again.
For additional help with USB-C, see Fix USB-C problems.
Additional USB-C adapter troubleshooting info
USB-C adapters are designed to be fully featured with Windows 10/11 and require a USB-C port on a PC configured for video output. Check your device specs to see if it supports USB-C.
USB-C adapters don’t have an on/off switch or LED lights to indicate power, errors, or functionality. If your adapter isn’t responding, remove it and restart your device, then try using the adapter again. If that didn’t solve the problem, contact us.
