Fixes or workarounds for recent issues in Word for Windows

Last updated: July 2020

Word crashes and slow performance

• [FIXED] Office Applications crash due to Nahimic audio driver

• [FIXED] Windows cannot find "c:\program files\microsoft office\root\office16\outlook.exe

• [FIXED] Word file becomes corrupt when opening a file that contains a VBA project or after enabling a macro in an open file

• [FIXED] Error 0xC0000142 when you start an Office 2016 application

• [WORKAROUND] After installing KB 4011730, you may not be able to open or save Word documents

Expand this section for older crashes and slow performance issues that are fixed

Issues affecting Word features and add-ins

• [FIXED] "Access Denied" when launching an Office add-in

• [FIXED]" Save as Picture" is greyed out

• [FIXED] "Save as Picture" saves images in low resolution

• [FIXED] Word on the web: Predictive input for Japanese Preferences causes a conversion without confirmation

• [FIXED] Intermittent printing issues in Word and Publisher

• [FIXED] Vertical Text Issues reported for East Asian languages

• [FIXED] Excel, Word, or PowerPoint may crash with older versions of Bitdefender

• [FIXED] Excel, Word, or PowerPoint may crash with older versions of GigaTrust software

• [FIXED] Yu Mincho (游明朝) font does not display correctly in Word

• [FIXED] Icons appear as black squares in Word documents

• [WORKAROUND] "The fine print" license agreement message unexpectedly appears when opening Office apps

• [FIXED] Problems with text, underline, and flickering screens when using Office edit languages

• [WORKAROUND] Export to PDF error in Word 2016: "Export failed due to an unexpected error"

• [WORKAROUND] Office 2016 is automatically set as the default application when opening an Office file after installing the Microsoft 365 trial version

• [FIXED] AutoSave is missing from the Office toolbar

• [FIXED] After installing KB 3213656 or KB 4011039, merged table cells don’t work correctly in Word or Outlook

• [FIXED] Windows File Explorer does not display the Office document properties

• [WORKAROUND] Office 2016 files open as read-only unexpectedly

• [FIXED] Error containing the URL "http://hubblecontent.osi.office.net/" when inserting an icon or picture

• [FIXED] Emojis are not displayed in Office applications in Windows 7

[WORKAROUND] Toolbar ribbon and ruler appear in the Word document

[FIXED] Error: "Word cannot open the document: User does not have access privileges."

[FIXED] Problems editing charts after update

Expand this section for older issues affecting Word features and add-ins

Changed functionality, blocked or discontinued features

• Flash, Silverlight, and Shockwave controls blocked in Office 2016

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