If you're having trouble connecting your Gmail account to Outlook, this might be due to your Gmail settings. Follow the steps below to change your Gmail settings and fix the issue.
Step 1: Enable IMAP
IMAP must be enabled in Gmail before you can connect your account.
- In a browser, go to Gmail.com.
- Select
> Settings. - Select the Forwarding and POP/IMAP tab.
- Under IMAP Access, select Enable IMAP.
- Select Save Changes.
Step 2: Change SMTP & other settings in your email client
- Open Manage Connected Accounts in Outlook.com
- Use the table below to check you have the correct information:
| Incoming mail (IMAP) server | imap.gmail.com Requires SSL: Yes Port: 993 |
|---|---|
| Outgoing mail (SMTP) server | smtp.gmail.com Requires SSL: Yes Requires TLS: Yes (if available) Requires Authentication: Yes Port for SSL: 465 Port for TLS/STARTTLS: 587 |
| Full name or display name | Your name |
| Account name, username or email address | Your full email address |
| Password | Your Gmail password |
Step 3: Enable folders
Outlook needs access to your folders in Gmail. Make sure that the folders are set to show in IMAP.
- In a browser, go to Gmail.com.
- Select
> Settings.
- Select the Labels tab.
- Make sure that Show in IMAP is selected for Inbox, Sent Mail, Trash, and All Mail.
You can also select Show in IMAP for other labels that you want to see in Outlook.
Step 4: Refresh Outlook
Once you've enabled IMAP in Gmail and set your Gmail folders to show in IMAP, refresh Outlook.
Note
It can take up to 15 minutes for syncing to refresh.
Outlook.com and Outlook on the web:
- Select the refresh button in your browser's URL bar.
Outlook for macOS:
- On the ribbon, select
Sync.
Related Topics
Sync your Google account to the Microsoft Cloud
Changes coming to your connected Gmail accounts