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pressing power button

Surface won't turn on or wake from sleep

Here are some things to try to help you get it running again.

See how to wake up your Surface

Screenshot of Surface Diagnostic Tool

Use the Surface Diagnostic Toolkit

If your Surface isn’t working properly, try the Microsoft Surface Diagnostic Toolkit. 

Learn how to use the toolkit

Wiping Surface screen

Clean and care for your Surface

Keep your Surface looking its best and looking great.

See cleaning tips

Using Surface Book

What to do if Surface is running slower

Find out what you can do to get your Surface running smoothly.

See how to improve Surface performance

Windows screen on Surface Pro X

Windows doesn’t start on Surface

If Windows won't start on your Surface, here are some things to try.

Fix problems with Windows on your Surface

A man using Surface with external monitor

Connect Surface to a TV, monitor, or projector

See what you need to set up your Surface with a second monitor. 

Learn how to set it up

A woman holding Surface device

Get Microsoft Complete for Surface

With Microsoft Complete, you'll get software support and coverage from accidents, like drops and spills.

Get Microsoft Complete

Working on Surface Book.

Work remotely 

Get resources and tools to connect, work, learn, and play from home.

Explore remote work resources

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