Surface won’t turn on or wake from sleep

Applies to: Surface DevicesSurface

If your Surface won’t turn on, won't wake up, or has a black screen without a Surface logo, you can try a few things to get it working again.

Disconnect accessories and make sure your Surface is charged

Things that you’ve connected to your Surface might be preventing it from turning on. Here’s how to check if that's the problem: 

  1. Disconnect any USB drives, SD cards, USB accessories, external monitors, docks, or anything else you’ve connected to your Surface. Then try turning it on – if that works, the accessory may be the problem. 
  2. If that didn't work, connect the power supply that came with your Surface.
  3. When your Surface is plugged in with the original power cord, charge it for 15 minutes. Then press the power button to turn on your Surface. If the power connector light doesn’t turn on or if it flashes, see Surface battery won’t charge.

Wake with keyboard and tablet shortcuts

If recharging your Surface didn’t wake it up, here’s a couple things to try.

  • Connect to a keyboard or use an integrated keyboard. Then press the Windows logo  keyCtrl Shift B.
  • If you're in tablet mode, quickly press the volume-up and volume-down buttons three times.

Force a shutdown

If charging your Surface and the keyboard or tablet shortcuts didn’t work, you can try to force a shutdown, and then restart.  

See How to force a shut down and restart your Surface for more info. 

If your Surface still won’t turn on

If none of these steps resolve the problem, you can submit service request to Microsoft.

Request service for your Surface

Using your Surface devices and accessories