Why is my Microsoft account security info change still pending?

Applies to: Microsoft Account

When you remove all your old security info and replace it with something new, your Microsoft account is restricted for 30 days. During that time, we'll send notifications to the phone number or email address that's being removed, in case an attacker is attempting to remove your information. We can't expedite this process.

If you didn't make the security changes, or you changed your mind:

  1. Go to Protect your account and sign in.
  2. At the security info change is still pending, select If you didn't request this, let us know.
    Or, you changed your mind and want to keep your existing security info, select Cancel this request.

What you can do while changes are pending

If you made the security info changes:

  • After 30 days, the security information you chose to remove will be deleted.
  • During this 30-day period, you can still access most Microsoft services, but you won't be able to do things that require a security code, like changing your password, email addresses or manage parental controls online.
  • You can view, change, or add billing information, and make purchases.


If you have two-step verification enabled:

  • You won't be able to sign in to your account unless you have the Microsoft Authenticator app and had previously set it up on this account, or you have access to your old security information. This includes not being able to sign in to other Microsoft services such as Outlook.com or OneDrive.