How to reset your Microsoft account password

Applies to: Microsoft Account

If you got the error message That Microsoft account does not exist, this article can help you find it.

  • How to find your Microsoft account using your security information.
    • Look up your username using your security contact phone number or email address.
    • Request a security code to be sent to the phone number or email you used.
    • Enter the code and select Next.
    • When you see the account you're looking for, select Sign in.
  • If you don’t have the necessary security information and can’t receive a verification code, you may need to use a different verification option, see Recover your Microsoft Account.
  • To manage your security info, see Microsoft account security info & security codes
  • Note: If you don't use a Microsoft account to sign into Windows and you need to change your Windows sign-in password, see Reset your Windows 10 local account password.