Fix family activity reporting for Windows 10
Activity reporting is available for members in your family group. You can learn how to turn activity reporting on or off, including turning off email notifications if you only want to view the report online.
Having trouble with activity reporting? Here are some solutions to try:
Check that your family member's Microsoft account didn't expire on their device
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Have them sign in with their Microsoft account on their device. Select Start > Settings > Accounts Select Verify and follow the prompts to verify their account. If you don't see the Verify option, open Microsoft Edge on their device and verify the account at https://aka.ms/familyverify.
Check the privacy settings on your family member's device
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Select Start > Settings > Privacy > Diagnostics & feedback and make sure the diagnostic data level is set to Enhanced or Full.
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If the device usage data seems inaccurate, keep in mind that idle time counts as screen time, but doesn’t count as usage.
Try rebooting your family’s devices
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Select Start > Power > Restart.
Make sure your family’s devices have the latest Windows updates
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Select Start > Settings > Update & security > Windows Update > Check for updates and install any available updates. We’re always making improvements.
