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Helping users safely navigate web, app, and game content is one of Microsoft’s top priorities. If you live in a region that requires permission to create an account and access Microsoft services, you may be prompted to request or give parental consent.

If a person is under statutory age in your region, they will be prompted during registration to request consent by entering an adult’s email.

Notes: 

  • In addition to complying with regional regulations, we strive to protect users through our Family Safety features. Web, search, app, and game filters can be established to maximize security and safety online. 

  • International regulations that require adult consent:
    - Child Online Privacy Protection Act (USA)
    - General Data Protection Regulation (EU)
    - Personal Information Protection Act (S. Korea)
    - General Personal Data Protection Act (Brazil)
    - Personal Information Protection Law of the People's Republic of China

If they have requested your consent, click the link in your email request, sign into your Microsoft account and approve.  

If you cannot access your account, the child may lose access to their account. You should attempt to recover the adult account here.

Notes: 

  • For customers in South Korea, use I-PIN to provide parental consent or verify your age.

  • Once you’ve confirmed that you’re an adult, you can use your Microsoft account to approve additional family member accounts with no extra steps.

If a parent/guardian removes consent and the child account is removed from a Family Group the child account should automatically prompt for consent the next time you sign in.

If that does not happen, click below to sign in and repeat the consent request.

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The birthdate on your account indicates that you're underage. Use our interactive tool to help guide you to the right steps to correct it.

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This could be because:

  • The other members of your family are not classified as children in your country.

  • Another adult in your family has already provided consent.

To remove consent from a family member’s account, 

  1. Visit family.microsoft.com and sign into your Microsoft account.

  2. Scroll down and select then Manage my child’s profile info.

  3. Find your family member and select Remove consent for this child’s account.

Note: You cannot remove a family member’s account if their consent was provided by a different organizer. 

Learn more

Adding members to your family group

Visit family.microsoft.com to manage family members’ Microsoft accounts and learn more about Family Safety features.

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