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Helping users safely navigate web, app and game content is one of Microsoft’s top priorities. If you live in a region that requires permission to create an account and access Microsoft services, you may be prompted to request or give parental consent. 

In addition to complying with regional regulations, we strive to protect users through our Family Safety features. Web, search, app, and game filters can be established to maximize security and safety online. Visit family.microsoft.com to manage family members’ Microsoft accounts and learn more about Family Safety features.

International regulations that require adult consent:

  • Child Online Privacy Protection Act (COPPA) – United States

  • General Data Protection Regulation (GDPR) – European Union

  • Personal Information Protection Act (PIPA) – South Korea

  • General Personal Data Protection Act (LGPD) – Brazil

If your family member is under statutory age in your region, they will be prompted during registration to request consent by entering an adult’s email. If they have requested your consent, click the link in your email request, sign into your Microsoft account and approve.  

For customers in South Korea, use I-PIN to provide parental consent or verify your age. 

Will I have to provide a signature for each child I sign up?

No. Once you’ve confirmed that you’re an adult, you can use your Microsoft account to approve additional family member accounts with no extra steps. 

I'm required to provide consent even though I am above statutory age. What do I do? 

The birthdate on your account indicates that you're underage. Update your birthdate on account.microsoft.com/profile.  

I get an error message when trying to modify consent for a family member. What do I do? 

Only the organizer who gave consent can modify it. If you have trouble as the consenting organizer, try signing into a different Microsoft account. You may have used a different account in the past to manage your family member’s account and must use it to modify.

To see which account has access to your family member’s account, ask them to sign into their Family Safety account on family.microsoft.com. The email address with access will be listed in their account under your member profile. If a different adult's email is listed, that adult must modify consent.

To remove consent from a family member’s account, 

  1. Visit family.microsoft.com and sign into your Microsoft account.

  2. Scroll down and select Manage my child’s profile info.

  3. Find your family member and select Remove consent for this child’s account.

Note: You cannot remove a family member’s account if their consent was provided by a different organizer. 

To add a family member to your family group, view our article about adding members to your family group. To remove an account, view our article about removing members from your family group 

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