Helping kids explore technology safely is one of Microsoft’s top goals. You may get prompted to receive or give parental consent if you live in a region that requires permission to create an account and access services like Outlook.com, Skype, and Xbox. In addition to complying with these important regulations, we offer family features that include content filters, screen time, and activity reporting through family.microsoft.com. It’s where you’ll go to manage your child’s account.
Examples of regulations that require parental consent:
Child Online Privacy Protection Act (COPPA) – United States
General Data Protection Regulation (GDPR) – European Union
Personal Information Protection Act (PIPA) – South Korea
To provide consent for a child’s Microsoft account, simply provide your e-signature, using the name that's listed on your Microsoft account. If it doesn't look right, you can update your name during the consent process.
Note: For customers in the region of South Korea, the only option to provide parental consent or verify your age is iPin.
Will I have to provide a signature for each child I sign up?
No. Once you’ve confirmed that you’re an adult, you can use your Microsoft account to approve additional child accounts with no extra steps.
I'm an adult but I'm being asked for parental consent. What do I do?
The birthdate on your account indicates that you're underage. If you're being asked to provide an e-signature, you can update your birthdate on account.microsoft.com/profile.
I use this account as part of my business but am being asked for parental consent. What do I do?
If you're being asked for parental consent, the birthdate on your account indicates that you're underage. If you're being asked to provide an e-signature, you can update your birthdate on account.microsoft.com/profile.
Here are a couple of reasons why you may be seeing an error message:
You may need to sign in with a different Microsoft account
If you’ve used a Microsoft account in the past to manage your child’s account, then you’ll need to use that same account to give them consent. You can check which accounts have access to your child’s account by having your child sign in to family.microsoft.com. You’ll see email addresses listed under the names of each member of their family group.
Your child already received consent
If your child sent requests to another parent or multiple guardians for consent, someone else may have already provided consent for them. Have your child sign in to family.microsoft.com to see which accounts are associated with theirs.
Yes. If for any reason you no longer want your child to have a Microsoft account, visit family.microsoft.com and sign in with your Microsoft account. Scroll down and select Manage my child’s profile info, find your child, and then select Remove consent for this child’s account.
Note: You can’t remove a remove a child account where parental consent was provided by a different organizer.