Fix screen time limits not working

Applies to: Microsoft accountWindows 10

  • There are two ways you can set up screen time. Set up separate schedules for Xbox One and Windows 10, or create one schedule for all devices, see Setting up screen time limits for your child.
  • If screen time isn't working the way you expect it to, keep the following in mind:
    • With the latest update of Windows, you're able to set up one schedule that'll apply across all of your child's devices. This means if you give them five hours in a day, they'll have five hours between their Xbox One and Windows 10 devices. Otherwise, time gets tracked separately, so 1 hour of screen time means 1 hour per device.
    • Check to make sure your family’s devices have the latest Windows updates by selecting the Start button, then selecting Settings > Update & Security > Windows Update > Check for updates and installing any available updates. If you're on your child's device now, check if it needs an update.
    • Try rebooting your family’s devices. Select the Start button, then select Power > Restart.

    • Make sure your child is signed in with their Microsoft account on their device. If they are, you can check to make sure their account is syncing up right. Select the Start  button, then select Settings  > Accounts and follow the prompts to verify their account.

  • Prevent kids from creating new accounts that aren't part of your Microsoft family (or subject to screen time limits): 
    • On your Xbox, press the Xbox   button, then select System > Settings  > System > Signed-out content restrictions. Then create a guest key and turn off Let people download & make new accounts. From then on, you'll need a guest key to add new accounts.
  • For other topics related to managing your family account, see Microsoft account help - Set up and manage your family.