Change a printer's status to "online"

  • Your printer might appear offline if it cannot communicate with your PC. Check to make sure the printer is turned on and connected to the same Wi-Fi network as your PC. To find out if your printer is connected to Wi-Fi, see if your printer's built-in menu has options for checking, or check the printer's manual for instructions about how to add it to a Wi-Fi network. Then, to verify that your printer is not in Use Printer Offline mode, select Start  > Settings  > Devices Printers & scanners, select the printer, and select Open queue. Under Printer, make sure Use Printer Offline is not selected.
  • If you're still having trouble printing, try uninstalling and reinstalling your printer driver. Select Start  > Settings  > Devices Printers & scanners, select the printer, and select Remove Device. To reinstall it, select Start  > Settings  > Devices > Printers & scanners. Then select Add a printer or scanner and allow Windows to find nearby printers. Choose the printer you want and select Add device.