Windows doesn’t start on Surface

Applies to: Surface DevicesSurface

If Windows doesn’t start correctly when you turn on your Surface, here are solutions for some of the more common screens that might appear.

Before you begin

If Windows starts but then freezes or stops responding: See Windows stops responding on Surface.

If your Surface stops responding while installing updates: See Trouble installing Surface and Windows updates?

Which screen do you see?

If your Surface is turned on but Windows doesn’t start up correctly, you may see one of the screens below. Select the one that matches your problem and follow the steps to troubleshoot.

Surface showing a black screen

Black, blue, other-dark-colored, or backlit screen

Choose an option screen on Surface

Choose an option screen

Microsoft or Surface logo screen

Microsoft or Surface logo screen

Thermometer icon on Surface

Large thermometer icon

Surface automatic repair screen

Automatic Repair screen

Surface showing a low battery error

Large battery icon

The PC information screen of Surface UEFI

Firmware interface (UEFI) configuration screen

Surface Red screen or Red bar with Microsoft or Surface logo screen

Red screen or Red bar with Microsoft or Surface logo

American Megatrends TPM security options screen

American Megatrends TPM security options screen

Padlock icon on Surface

Large padlock icon