Important If you've already submitted an age verification form to us, please don't repeat the process. We're experiencing high volumes and will get to your form as soon as possible. You can check the status of your request online.
If you've already submitted an age verification form to us, please don't repeat the process. We're experiencing high volumes and will get to your form as soon as possible.
You can check the status of your request online.
Microsoft takes steps to verify that an adult is giving a child permission to use a Microsoft account. A Microsoft account is used for Microsoft services such as Outlook.com, Skype, Office, and Xbox. Learn more about Microsoft accounts.
There are currently two verification methods you may see, depending on your region and how the account is being created. You'll either be prompted to give an e-signature, or you'll be charged a small nonrefundable fee to a credit or debit card. If you don't have or can't use a credit or debit card, you can send us proof of age to validate you're an adult.
For more info about these regulations and parental consent, see Parental consent and Microsoft child accounts.
Submit proof of age without a credit or debit card
If you're being asked to provide a credit or debit card, but you don't want to, you can manually verify your age.
Use the form below to submit your info and a copy of official identification that shows your birthdate such as a driver's license, state issued ID, country issued ID, or passport.
Steps for filling out the manual age verification form
- Grab one of your official identification documents that includes your photo, birthdate, full name, and an expiration date.
Note: If your account was setup with a business name, please include documentation showing your affiliation with the business along with your identification.
- Using your mobile device, take a photo of your identification.
- Submit the photo of your identification to us at support.microsoft.com/age—you'll be asked to sign in with your Microsoft account. It's easiest to submit the form from your mobile device.
After submitting the age verification form
For customers in the region of South Korea
The only option to provide parental consent or to verify your age is iPIN.