Age verification for parental consent

Applies to: Microsoft account

 

Microsoft takes steps to verify that an adult is giving a child permission to use a Microsoft account. A Microsoft account is used for Microsoft services such as Outlook, Skype, Office, and Xbox. Learn more about Microsoft accounts.

One of the commonly used verification methods, which is approved under regulation, is to charge a small nonrefundable fee to a credit or debit card. However, if you don't have or can't use a credit or debit card, you can send us proof of age to validate you're an adult.

For more info about these regulations and parental consent, see Parental consent and Microsoft child accounts.

Submit proof of age without a credit or debit card

Use the form below to submit your info and a copy of official identification that shows your birthdate such as a driver's license, state issued ID, country issued ID, or passport.

Steps for filling out the manual age verification form

  1. Grab one of your official identification documents that includes your photo, birthdate, full name, and an expiration date.
    Note: If your account was setup with a business name, please include documentation showing your affiliation with the business along with your identification.
  2. Using your mobile device, take a photo of your identification.
  3. Submit the photo of your identification to us at support.microsoft.com/age—you'll be asked to sign in with your Microsoft account. It's easiest to submit the form from your mobile device.

Submit proof of age

I'm an adult or use this account for my business but I'm being asked for parental consent. What do I do?

If you're being asked for parental consent, the birthdate on your account indicates that you're underage. You can correct your birthdate by providing proof that you're an adult. 

Here's how:

  1. Create a temporary Microsoft account in order to submit your proof of age request.
  2. Be sure to enter an accurate birthdate when setting up the temporary account.
  3. Submit proof of age.
    • If you have a credit or debit card: Use the instructions under Provide a valid credit or debit card number to verify that you're an adult.
    • If you don't have or can't use a credit or debit card: Use the instructions under Submit proof of age without a credit or debit card to verify that you're an adult.
  4. Within the manual verification form, you'll be able to indicate which Microsoft account you're sending proof of age for.
  5. After your proof of age has been verified, you can close the temporary Microsoft account. See how.

After submitting the age verification form

Please check your submission's status using the link below. The status of your submission will be listed as well as any communication that's been sent to you via email.
 


Provide a valid credit or debit card number

We can use a valid credit or debit card number to verify your age as long as the card also has a CVV number.

  1. Sign in to your Microsoft account. The You need a parent's permission page appears.
  2. Select I'm an adult—why am I seeing this?
  3. Follow the instructions to provide your credit or debit card info.

If you're having trouble adding a credit or debit card to your account, make sure the payment option is linked to the same country as your Microsoft account. For more help, see Troubleshoot problems with payment options

After you verify your age with a credit or debit card, you can remove the payment option from your account.

  1. Sign in to your Payment options page with your Microsoft account.
  2. Select Remove under the payment option you want to remove.