Important If you've already submitted an age verification form to us, please don't repeat the process. We're experiencing high volumes and will get to your form as soon as possible. You can check the status of your request online.
If you've already submitted an age verification form to us, please don't repeat the process. We're experiencing high volumes and will get to your form as soon as possible.
You can check the status of your request online.
Microsoft takes steps to verify that an adult is giving a child permission to use a Microsoft account. One of the commonly used methods, which is approved under regulation, is to charge a small nonrefundable fee to a credit or debit card. However, if you don't have or can't use a credit or debit card, you can send us proof of age to validate you're an adult.
Submit proof of age
If you can't use a credit or debit card to verify your age, use the form below to submit your info and a copy of official identification that shows your birthdate such as a driver's license, state issued ID, country issued ID, or passport.
Steps for filling out the manual age verification form
- Grab one of your official identification documents that includes your birthdate.
Note: If your account was setup with a business name, please also include documentation showing your affiliation with the business along with your identification.
- Using your mobile device, take a photo of your identification.
- Submit the photo of your identification to us at support.microsoft.com/age—you'll be asked to sign in with your Microsoft account. It's easiest to submit the form from your mobile device.
Notes for the manual age verification form
- If you're unable to access your Microsoft account because you're being asked for parental permission even though you're an adult, you may be able to skip the request to make your submission. If you're unable to skip being asked for parental permission, you'll need to create a new Microsoft account in order to submit your proof of age request.
- Within the form, you'll be able to indicate which Microsoft account you're sending proof of age for.
For customers in the region of South Korea
The only option to provide parental consent or to verify your age is iPIN.
Provide a valid credit or debit card number
- Sign in to your Microsoft account. The You need a parent's permission page appears.
- Select I'm an adult—why am I seeing this?
- Follow the instructions to provide your credit or debit card info.