What to do if your Surface power supply or charger doesn’t work

Applies to: Surface DevicesSurface

If the LED light on your Surface charger is blinking, flashing, off, or on (but your Surface still isn’t charging), here’s what to do:

  • Check cables: Unplug and disconnect all the cables (including the two parts of the charger, power strips, and USB accessories). Clean everything with a soft cloth, and check for any damage. (Be sure to replace damaged cables.)
  • Plug it in the other way: Flip the charger 180 degrees, and check to see if the LED light comes on and if your Surface starts charging again.
  • Try a different power source: Plug the charger into another outlet, surge protector, or power strip. 
  • Still having issues? To replace your power supply, go to Device Service and Repair to start a replacement order.
  • If you’re interested in purchasing a replacement, or upgrading your power supply, see Microsoft Surface power supplies at the Microsoft Store.
  • Surface power supplies are designed to work with Surface. We strongly recommend only using a genuine Microsoft or Microsoft-licensed power supply, one that either came with your Surface or was purchased separately, to charge the battery.