How to charge Surface

Here’s some info about charging your Surface and what Microsoft-licensed power supplies are available for Surface.

For Surface Studio power information, see Troubleshoot power problems with Surface Studio models.

Having issues charging your Surface, or other battery related issues? See Surface Battery won’t charge or Surface won’t run on battery.

Connect your charger

To begin charging your Surface, connect the power supply that came with your Surface to a power source such as a wall outlet, power strip, or surge protector.

Test connections on USB charger.

You can plug the charging connector into the charging port on your Surface in either direction, except on Surface 3 where the charging connector must be plugged in with cable extending down and the LED indicator  facing you.

When the power supply is connected to your Surface, connected to a power source, and your Surface is receiving power, the LED indicator on the tip of the power supply's charging connector will be lit.

If the LED indicator  is not lit, you may have an issue with your power supply. For more info, see What to do if your Surface power supply or charger doesn't work.

We strongly recommend that you use only a genuine Microsoft or Microsoft-licensed power supply, one that either came with your Surface or was purchased separately, to charge the battery. You can purchase Microsoft-licensed power supplies from the Microsoft Store.

Important: Third-party compatibility

Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original Microsoft or Microsoft-licensed devices or accessories only. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries, or other serious hazards. Damage caused by use with products, not manufactured, licensed, or supplied by Microsoft is not covered under the hardware warranty.

For devices using USB-C

For Surface devices that have a USB-C port, you can choose to charge your device using that. If you choose to do so, keep these things in mind:

  • For best performance, we recommend using a USB-C charger that provides at least the same wattage as the power supply that was included with your Surface. For more info about Surface power supplies, see Surface power supplies and charging requirements, below.

  • If you connect a lower-voltage charger or a USB-A charger with a USB-A-to-USB-C cable, your device may charge slowly or you may receive a “PC isn’t charging” error. Please connect a recommended charger instead.

  • If the battery is drained, and the charger you’re using uses 60 watts or more, your Surface will instantly turn on when you plug it in. If you’re using a charger that uses less than 60 watts, your Surface must charge to 10% before it will turn on.

  • You won't be able to charge your Surface with a Surface Connect charger and USB-C charger at the same time. If both are connected, your Surface will only charge from the Surface Connect charger.

  • Surface Studio 2 has a USB-C port, but it doesn't have a battery and doesn't receive inbound power through USB-C. You should use the power cord that came with your Surface Studio 2 for power.

  • If you experience charging issues when using a USB-C port, see Fix USB-C problems.

Frequently asked questions

The battery status appears in several places:

  • Lock screen: When you wake your Surface, the battery icon  appears in the lower-right corner of the lock screen.

    Battery icon on the lock screen

  • Desktop taskbar: Battery status appears at the right side of the taskbar. Select the battery  icon  for info about the charging and battery status, including the percentage of power and time remaining.

    Battery status on the Windows 10 taskbar.

Your Surface alerts you when the battery is getting low. If you don’t recharge the battery when you get this alert, your Surface will eventually save your work and shut down.

While your Surface is charging, the LED indicator on the tip of the power supply's charging connector is lit to show your Surface is getting power, and the battery icon  will show an electrical plug. Select the battery icon  to see an estimate of how long it should take until the device is fully charged. It might take a minute for that estimate to appear.

Surface battery charging alert with time estimate for full charge.

If the LED indicator  isn't lit or the battery icon doesn’t show that the battery is charging (you don’t see the electrical plug on the icon), See Surface Battery won’t charge or Surface won’t run on battery.

If your Surface isn't charging properly, a "PC isn't charging" alert will appear on your device (shown below in English).

PC isn't charging alert on the Surface.

Check to make sure that the LED indicator  on the tip of the power supply's charging connector is lit. If it's not, you may have an issue with your power supply. For more info, see What to do if your Surface power supply or charger doesn't work.

It can take a few hours to fully charge the battery when it’s empty. It can take longer if you’re using your Surface for power-intensive activities like gaming or video streaming while you’re charging it. To see the estimated time remaining to fully charge the battery, select the battery icon  on the right side of the taskbar.

Additional charging information for Surface Book

The batteries in Surface Book may also charge at different rates, depending on the power state of each battery. Whichever battery has less than 20% charge will be charged first. After both batteries have been charged to 20%, both are charged at the same time.

Surface Book battery charging status on the Desktop taskbar.

For info on how to properly care for the power cord and power supply, see Clean and care for your Surface.

The below table shows the voltage, amps, and watts used by the power supply units for different Surface models. Here are a few things to keep in mind:

  • If you’re not sure what Surface model you’re using, select the Start button, type system information, and select it from the list of results. The model info for your Surface will appear next to System Model. You can also use the Surface App by selecting Your Surface. The model information is listed next to SKU.

  • The model number for the power supply unit that came with your Surface is in small print on the bottom of the unit.

  • The USB port available on some power supply units is only for charging other devices while your Surface is charging and can’t be used to transfer data.

Power supply unit model #

Surface model

Main charger

USB port on charger

Total wattage

1963

Surface Laptop Go

15 volts @ 2.6 amps=39 watts

No USB port

39 watts

1932

Surface Book 3 15"

15 volts @ 8 amps=120 watts

5 volts @ 1.5 amps=7.5 watts

127 watts

1800

Surface Book 2 13 inch (without Nvidia GPU)

15 volts @ 2.58 amps=39 watts

5 volts @ 1 amp=5 watts

44 watts

Surface Pro (5th Gen)

Surface Pro (5th Gen) with LTE Advanced

Surface Pro 6

Surface Laptop (1st Gen)

Surface Laptop 2

1798

Surface Book with Performance Base

15 volts @ 6.33 amps=95 watts

5 volts @ 1.5 amps=7.5 watts

102 watts

Surface Book 2 13 inch (with Nvidia GPU)

Surface Book 2 15 inch

Surface Book 3 13.5" (with Nvidia discrete GPU)

1749

Surface Dock

15 volts @ 6 amps=90 watts

No USB port

90 watts

1735

Surface Pro 4 Core M SKU

15 volts @ 1.6 amps=24 watts

No USB port

24 watts

Surface Pro (5th Gen) M3 SKU

Surface Go

Surface Go with LTE Advanced

Surface Go 2

Surface Go 2 with LTE Advanced

1706

Surface Book (with Nvidia GPU)

15 volts @ 4 amps=60 watts

5 volts @ 1 amp=5 watts

65 watts

Surface Pro 7

Surface Laptop 3

Surface Pro X

Surface Book 3 13.5" (without Nvidia discrete GPU)

1625

Surface Pro 3

12 volts @2.58 amps=31 watts

5 volts @ 1 amp=5 watts

36 watts

Surface Pro 4

Surface Book (without Nvidia GPU)

1623

Surface 3

5.2v @ 2.5amps=14 watts

No USB port

14 watts

Some Surface devices support Fast Charging, which lets you charge your device more quickly. For more info about Fast Charging and the power requirements for it, see Fast Charging for Surface devices.

Touch current, or “tingle current,” may be detected by some device users when a minute, non-hazardous amount of residual electrical current passes through the user when touching a device. The sensation caused by touch current can range from a sensation of vibration, to a slight tingle or mild pinpricks.

Touch current may be detected when a device is plugged into wall (mains) power. Normally, electricity runs from the wall outlet, through the device, and back to the wall outlet in a short, closed-loop system. Touch current may be noticed if a tiny fraction of the electrical current passes through a user rather than returning to the wall outlet. Good device design and electrical safety hazard tests ensure that any touch current passing through a person is insignificant and non-hazardous.

Touch current does not occur when operating a device on battery power because the device’s power source (the battery) and its power system are contained completely inside the device.

Microsoft’s internal standards for touch current, which are stricter than the applicable regulatory standards, are designed to minimize the perception for touch current.

To view the safety and regulatory information for Surface and Surface power supplies, including shipping information and AC power cord safety, see Safety Information for Microsoft Devices.

Send feedback to Microsoft with the Feedback Hub app

The Feedback Hub app lets you tell Microsoft about any problems you run in to while using Windows 10 and send suggestions to help us improve your Windows experience. Go to the Feedback Hub app to send us feedback on your power and battery experience.

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