Surface Pro help
This guided walk-through will help you identify your issue and provide steps to resolve your battery or power-related problem on Surface including how to get a replacement if necessary.
If your Surface won't start up, or if it goes to sleep and won't wake up, here are some solutions that can help you get it running again.
Get more support
Post questions, follow discussions, and share your knowledge in the Surface Community forums.Ask the community
Learn more about the Surface power cord recall.Power cord recall information
Need assistance with your Microsoft product? We’ll get you the help you need.Get support