How to appeal rejected content in MSN Partner Hub

Appeal process

Submitted posts are subject to automated review to ensure that the images and content comply with MSN's Publishing guidelines. Occasionally this process can turn up a false positive.

If you believe a post has been rejected in error, flag it for manual review:

  • Select the rejected post
  • Click See details
  • Press the Appeal button at the bottom of the Rejection details pane

View of the content management hub where you can view your content and its publishing status. You can also appeal rejected content here

  • Write a short explanation of the issue in the Request appeal form

A request appeal pop-up window where you can write a short explanation of your issue

The moderation team will either:

  1. Approve the post
  2. Send an update clarifying what must be edited to bring the post into compliance.

Note

A rejected post can only be appealed once. If it fails manual review it cannot be published without edits to remove the non-compliant content.

A detailed view of content that had its appeal denied. There is a button for provide feedback to share details if you disagree with the decision

If your post is rejected and you disagree with our decision:

  • Click on Provide feedback to share details.

Note

  • We will consider your feedback for future improvements.
  • You can also use this feature to report systemic problems, such as ‘appeal error’ cases.