Surface Laptop help & learning

Surface Laptop 3 device photo

Audio isn't working after 2004 update

If you're seeing this issue on your Surface Laptop with Intel processor, here's how to fix it:

  1. Select Start, enter device manager, then select Device Manager from the results.

  2. Select the drop-down next to System devices, right-click Intel Smart Sound Technology (Intel SST) OED, then select Uninstall.

  3. In the box that appears, select Delete the driver software for this device, then select Uninstall.

  4. Select Start > Settings > Update & Security > Windows Update > Check for updates. Your Surface will install Intel® Corporation - System - 10.2400.3694.

If you don't see the driver in Device Manager, contact us.

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Screenshot of Surface Diagnostic Tool

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Keep your Surface looking its best and looking great. 

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Get resources and tools to connect, work, learn, and play from home. 

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Working on Surface Book.

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