Is my service order delayed?

We've adapted our operations to ensure the health and safety of our customers and employees—this will cause some service order delays for repairs or replacements of Surface, Xbox, Azure Kinect and HoloLens devices and Microsoft accessories. You'll receive an email when we have updates to share about your order, and the table below shows delay status by country or region. Thanks for your patience, and we apologize for any inconvenience this may cause.

This applies to service orders only

Orders from the Microsoft Store might be impacted differently. Track your order from the Microsoft Store

Check order status by country or region

Country or region 

Service order status    

Last updated on

Argentina

May be delayed

12/3/2020

Australia

May be delayed

12/3/2020

Austria

May be delayed

12/3/2020

Belgium

May be delayed

3/23/2020

Belize

May be delayed

3/23/2020

Bolivia

May be delayed

3/23/2020

Brazil

May be delayed

12/3/2020

Canada

May be delayed

3/25/2020

Chile

May be delayed

3/23/2020

China

May be delayed

12/3/2020

Colombia

May be delayed

3/23/2020

Costa Rica

May be delayed

3/23/2020

Denmark

May be delayed

3/23/2020

Dominican Republic

May be delayed

3/24/2020

Ecuador

May be delayed

3/23/2020

El Salvador

May be delayed

3/23/2020

Estonia

May be delayed

3/23/2020

Finland

May be delayed

3/23/2020

France

May be delayed

3/23/2020

Germany

May be delayed

3/23/2020

Guatemala

May be delayed

3/23/2020

Hong Kong SAR

May be delayed

3/25/2020

Hungary

May be delayed

3/23/2020

India

May be delayed

Reopened Walk-In Center location status.

13/3/2020

Indonesia

May be delayed

3/23/2020

Ireland

May be delayed

3/23/2020

Italy

May be delayed

12/3/2020

Japan

May be delayed

12/3/2020

Korea

May be delayed

3/23/2020

Luxembourg

May be delayed

3/23/2020

Malaysia

May be delayed

4/21/2020

Mexico

May be delayed

3/23/2020

Netherlands

May be delayed

3/23/2020

New Zealand

May be delayed

3/23/2020

Norway

May be delayed

3/23/2020

Panama

May be delayed

3/23/2020

Paraguay

May be delayed

3/23/2020

Peru

May be delayed

3/23/2020

Poland

May be delayed

3/23/2020

Portugal

May be delayed

3/23/2020

Russia

May be delayed

12/3/2020

Singapore

May be delayed

3/23/2020

South Africa

May be delayed

12/3/2020

Spain

May be delayed

12/3/2020

Sweden

May be delayed

3/23/2020

Switzerland

May be delayed

3/23/2020

Taiwan

May be delayed

12/3/2020

Thailand

May be delayed

3/23/2020

Turkey

May be delayed

3/23/2020

United Arab Emirates

May be delayed

3/23/2020

United Kingdom

May be delayed

3/23/2020

United States

May be delayed

3/23/2020

Uruguay

May be delayed

3/23/2020

Venezuela

May be delayed

3/23/2020

India Walk-In Center status

Walk-In Center

Location

State

Location reopen date

Days of Operations

Hours of operation

Cell Services

Ahmedabad

Gujarat

20th May 2020

Monday to Saturday

9.30 AM to 3.30 PM

Manav Communication

Delhi

Delhi

21st May 2020

Monday to Saturday

10:00 AM to 5:00 PM

Maximum Services

Delhi

Delhi

21st May 2020

Monday to Saturday

10:00 AM to 5:00 PM

S S Technocare

Gurgaon

Haryana

21st May 2020

Monday, Wednesday, Friday

8:00 AM to 6:00 PM

Mobile Connect

Chandigarh

Punjab

22nd May 2020

Monday to Saturday

11:00 AM to 5:00 PM

Ashish Electronics

Ludhiana

Punjab

25th May 2020

Monday to Saturday

10:00 AM to 5:00 PM

Delight  Techno Services

Hyderabad

Telangana

25th May 2020

Monday to Saturday

10:00 AM to 5:00 PM

Anannaya Infotel

Kolkata

West Bengal

27th May 2020

Monday to Saturday

10:00 AM to 4:00 PM

Aryans Communication

Lucknow

Uttar Pradesh

27th May 2020

Monday to Saturday

10:00 AM to 5:30 PM

Global Cell World

Hyderabad

Telangana

30th May 2020

Monday to Saturday

10:00 AM to 5:00 PM

Today Telecom

Mumbai

Maharashtra

3rd June 2020

Monday to Saturday

10:00 AM to 6:00 PM

Neil Communication

Noida

Uttar Pradesh

5th June 2020

Monday to Saturday

10:00 AM to 5:00 PM

Technotronics Technologies

Mumbai - Ghaktopar

Maharashtra

15th June 2020

Monday to Saturday

10:00 AM to 5:00 PM

Veetee Communications Private Limited

Chennai

Tamil Nadu

5th May 2020

Monday to Saturday

10:30 AM to 6:00 PM

Cellular World

Mumbai-Borivali

Maharashtra

8th July 2020

Tuesday, Thursday, Saturday

10:00 AM to 5:00 PM

Supreme Technologies

Bangalore

Karnataka

22nd July 2020

Monday to Saturday

10:00 AM to 6:00 PM

B M Gadget Services Pvt.Ltd - Karve Road

Pune

Maharashtra

22nd July 2020

Monday, Wednesday, Friday

10:00 AM to 5:00 PM

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