If you forgot your UEFI password, here's what you can do.
Check with your IT administrator for the password
If your device is managed by someone else, such as your IT department or a different owner, check with them for the password.
Still having issues?
If these solutions didn't help resolve the problem, then self-repair, service order or in-person support may be available to help you. If your Surface is a business device (owned by an organization), see Surface service options for Business and Education.
| Options | |
|---|---|
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Self-repairTechnically experienced and have the right tools? Microsoft has a range of replaceable components and service guides that enable you to carry out some repairs yourself. |
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Send to MicrosoftTo send your device in for repair, you'll need to create a service order and print a shipping label. Learn more about how to check your warranty and prepare your device for shipping to Microsoft. |
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Get in-person supportIn some countries or regions, Microsoft has partnered with Authorized Service Providers offering in-person support and repair. Options may include professional hardware inspection, troubleshooting, and system recovery. |
Need more help?
Technical support
For technical support, open the Surface app, describe your problem and select Get Help.
Community support
Communities can help you ask questions, and hear from experts with rich knowledge. Ask the Community.
Other support
If you can't use your Surface or have a question about something else, open Get Help to get other support online.
