How to ask questions and get answers using Microsoft 365 Copilot Chat
Applies To
​​​​​Microsoft 365 Copilot delivers quick, relevant, and current information in a conversational format, so you don't have to sift through multiple search results for answers.
Ask Copilot Chat questions about specific files, messages, or general information.
How to open Copilot Chat
You can access the Copilot Chat experience in several ways:
-
Use it in the web, mobile, and desktop versions of the Microsoft 365 Copilot app and Microsoft 365 apps, like Teams and Outlook.
-
Access Copilot Chat on the web.
Ready to ask questions to Copilot Chat?
-
Open Copilot Chat and sign in with your work or school account.
-
In the Message Copilot compose box, enter your prompt.
-
When you're done, select Send.
Example questions to ask Copilot Chat
Here are some examples where Copilot can quickly retrieve the information you need, along with suggested prompts to get the information.
-
You want simple questions answered quickly, using information buried in your organization's data.
-
You need to identify potential subject matter experts at work.
-
You can't remember certain details about the next company conference.
-
You want Copilot to surface information or insights from recent meetings or messages.
-
You want to search for a meeting with people outside your organization.
Tip:Â If you want more information or results from Copilot, try the prompt
Where does Microsoft 365 Copilot get its information?
If you have a Microsoft 365 Copilot subscription, you can choose Work mode for Copilot responses based on your enterprise data or Web mode for Copilot responses based on broader internet searches.
If you don't have a Microsoft 365 Copilot subscription, your prompts are always limited to the web because Copilot doesn't have access to any of your work data. With a web search, Copilot Chat will fetch information from the Bing search service to provide you with the most accurate and up-to-date responses.
Learn more about where Copilot Chat gets its information from, see How Copilot Chat works with and without a Microsoft 365 Copilot license.
More ways to work with Copilot Chat
Microsoft 365 Copilot help & learning
Get started with Microsoft 365 Copilot Chat
Need more help?
Want more options?
Explore subscription benefits, browse training courses, learn how to secure your device, and more.
Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.
