Fixes or workarounds for recent issues in PowerPoint for Windows

Last updated: October 2025

PowerPoint crashes and slow performance

• [INVESTIGATING] Error "Something Went Wrong [1001]" signing in to Microsoft 365 Desktop Applications
• [FIXED] PowerPoint may freeze or hang when playing embedded videos
• [FIXED] Error "Invalid password" when opening a VBA project using the correct password
• [FIXED] Internet connectivity issues in M365 apps after a change to the IP address range
• [FIXED] Word, Excel, and PowerPoint close unexpectedly when trying to open cloud documents in Office Version 2205
• [INVESTIGATING] The video capture of "Record Slide Show" does not work with redirected camera device of RDP client
• [FIXED] Office Applications crash due to Nahimic audio driver
• [FIXED] Windows cannot find "c:\program files\microsoft office\root\office16\outlook.exe
• [FIXED] PowerPoint file becomes corrupt when opening a file that contains a VBA project or after enabling a macro in an open file
• [WORKAROUND] PowerPoint crashes when you use media in your files

Expand this section for older crashes and slow performance issues that are fixed

• [FIXED] Office apps crash after you try to access files from OneDrive

Issues affecting PowerPoint features and add-ins

• [BY DESIGN] Issues using VBA to open the same PowerPoint presentation file twice
• [INVESTIGATING] The “Stop Playing After N Slides” feature is not working as expected in PowerPoint for Windows
• [INVESTIGATING] Error "No results were found" when using the Translate function in Office
• [FIXED] When trying to sign in to an Office app, users might receive a consent dialog labeled AugLoop.All (TEST Augmentation Loop MSIT)
• [PARTIALLY FIXED] Some features of PowerPoint 2019 might be disabled after installing the April 9, 2024 update
• [BY DESIGN] Organization Chart Add-in is not available in Office applications
• [FIXED] PowerPoint Error "ai.exe - Entry Point Not Found" when opening PPT files or editing text on Windows
• [INVESTIGATING] Automatic sensitivity label policy doesn't work in PowerPoint for PC
• [WORKAROUND] Issues when trying to insert online videos from Vimeo into PowerPoint for Windows
• [BY DESIGN] Placeholder disappears for other co-authors a few minutes after inserting a video in PowerPoint
• [INVESTIGATING] Reuse Slides option in PowerPoint is missing after updating Office
• [WORKAROUND] Replace Font dialog only shows fonts within the PowerPoint presentation
• [FIXED] "Access Denied" when launching an Office add-in
• [FIXED] Excel, Word, or PowerPoint may crash with older versions of GigaTrust software
• [WORKAROUND] "The fine print" license agreement message unexpectedly appears when opening Office apps
• [FIXED] Problems with text, underline, and flickering screens when using Office edit languages
• [WORKAROUND] "Run Programs" custom action is disabled in PowerPoint 2016
• [WORKAROUND] Office 2016 is automatically set as the default application when opening an Office file after installing the Microsoft 365 trial version
• [FIXED] AutoSave is missing from the Office toolbar
• [FIXED] Windows File Explorer does not display the Office document properties
• [FIXED] Error containing the URL "http:⁠//hubblecontent.osi.office.net/" when inserting an icon or picture

Problems editing charts after update [FIXED]

Last updated: January 11, 2018

ISSUE

If you recently installed an update and have McAfee antivirus installed on your PC, you may experience problems editing chart data in PowerPoint or Word.

STATUS: FIXED

This issue has been addressed in McAfee's WebAdvisor release 4.0.7.148. To fix this issue, please update the McAfee antivirus to the latest version.

Expand this section for older issues affecting PowerPoint features and add-ins

• [FIXED] Repeated prompt to login and open "_vti_rpc" when using Office 2016 apps with documents stored in OneDrive

Changed functionality, blocked or discontinued features

• Flash, Silverlight, and Shockwave controls blocked in Office 2016

Need more help?

	Talk to support. If you have a Microsoft 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Uslink at the bottom of this page.
	Ask the community Get help from experts in our forums: Office on Windows forum for personal, home, or university users Microsoft 365 community forum for business users
	Provide feedback in Office app You can send feedback directly to our Office teams:. In Office 2016 on Windows 10, open an Office app, and click File > Feedback.

Have a feature request?

	We love reading your suggestions on new features and feedback about how you use our products! To learn more about how to share your feedback, see How do I give feedback on Microsoft Office. We're listening.