Wi-Fi settings are missing in Surface

Primenjuje se na: SurfaceWindows 8.1Windows 10

Before you begin

To check the Network & Internet settings on your Surface, select Start  > Settings  > Network & Internet .

    Icon and Wi-Fi should be in Network & Internet list

    You won’t be able to connect to a wireless network if Wi-Fi is not listed in Network & Internet . If Wi-Fi is missing, the Internet access  icon will also be missing from your taskbar.

    Get connected to Wi-Fi

    Here are some solutions to try if you can’t connect to a wireless network because Wi-Fi settings aren’t visible on your Surface.

    Solution 1: Restart your Surface and check Wi-Fi settings

    If your Wi-Fi settings are missing, restart (not shut down) your Surface, and check the Wi-Fi settings again. Here’s how:

    1. Make sure your router is connected to a working phone jack or cable connection, either directly or through a modem. For more information on setting up the right equipment, see Setting up a wireless network.
    2. Select Start  > Power  > Restart, or if you have updates pending, select Update and restart.
    3. After your Surface restarts, sign in.
    4. Select Start > Settings  > Network & Internet .
    5. Select Airplane mode, and make sure Airplane mode is set to Off.
      • If Wi-Fi settings are still missing: Go to Solution 2.
      • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network, and then select Connect.

    Solution 2: Install updates

    Installing the latest updates can help fix many common Wi-Fi connection issues, but you’ll need to be online to download updates. If you can’t connect to your home network or to a public wireless network at a coffee shop or library, here are other ways that you may be able to go online and get the updates:

    • You can use a wired connection to go online.
    • If you have a Surface Pro 3 or Surface 3, you can download a single update file manually to install on your Surface. You can use another PC with internet access to download the file to a USB drive and transfer it to your Surface. For more info, see Install Surface and Windows updates.
    • If you have a Surface 3 with built-in mobile broadband connectivity, you can use it to connect to the internet and get updates. For more info, see Set up your Surface 3 (4G LTE).

    Once you’re online, here’s how to check for and install the latest updates manually:

    1. Select Start > Settings  > Update & Security  > Windows Update.
    2. Select Check for updates. If updates are available, they will download and install automatically.
    3. After the updates are installed, if your Surface doesn’t restart automatically, you can do it manually: Select Start  > Power  > Restart, or if you have updates pending, select Update and restart.
    4. After your Surface restarts, sign in.
    5. Repeat these steps until you see Your device is up to date after you select Check for updates. For more info about installing updates, see Install Surface and Windows updates.

      • If Wi-Fi settings are still missing: Go to Solution 3.
      • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network, and then select Connect.

    Solution 3: Run the Windows network troubleshooter

    The Windows network troubleshooter can help diagnose and fix Wi-Fi problems. 

    Select the Start  button, and then select Settings  > Network & Internet  > Status > Network troubleshooter, and choose from the options. 

    • If Wi-Fi settings are still missing: Go to Solution 4.
    • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network, and then select Connect.

    Solution 4: Verify that Wi-Fi is available in Device Manager

    If Wi-Fi settings are missing on your Surface, Wi-Fi may be disabled in Device Manager.

    1. In the search box in the taskbar, enter Device Manager, and select it from the results.

    2. Select the arrow next to Network adapters to expand the adapters list, and check to see if one of the following adapters are listed:
      • Marvell AVASTAR Network Controller
      • Qualcomm Atheros QCA61x4A Wireless Network Adapter 
         

         

    3. Double-click Marvell AVASTAR Network Controller or Qualcomm Atheros QCA61x4A Wireless Network Adapter, select the Driver tab, and then select Disable Device.
    4. In the warning  box, select Yes.
    5. Then restart the network controller by selecting Enable Device.
    6. Restart your Surface by selecting Start > Power  > Restart, or if you have updates pending, select Update and restart
      • If Wi-Fi settings are still missing: Contact us.
      • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks.