How to get service for Surface

Applies to: Surface

To get service for your Surface, you can send it in or visit a Microsoft Store for an appointment. Whichever you choose, our promise is quality service performed by trusted experts using certified parts. You’ll be back up and creating your best work on your Surface device.

 

If you decide to send it in for repair


If you have a Microsoft account, go to Device service and repair to create an order. Or, you can connect with Microsoft Support, who can assist you with service.

If you decide to bring it in to a Microsoft Store


We recommend that you connect with a Microsoft Store representative prior to your visit to arrange for an appointment to get your device assessed. Our in-store Service Advisors will be able to provide you with the available support options. 

Microsoft Stores can assist with a variety of services including repairs for the Surface Laptop 3, Surface Pro X and Surface Pro 7 in selected locations. If a repair can be done in a Microsoft Store location, the representative can assist with scheduling your appointment.

 

Things to do before requesting service


Select any heading below, and it’ll open to show more info:

 

Requesting service


Select any heading below, and it’ll open to show more info: