If you're having problems with your PC, the following table can help you decide which recovery option to use.
|Problem||See this section below|
|Your PC isn't working well because of a recently installed app, driver, or update.||Restore from a system restore point|
|Your PC isn’t working well and you're not sure why.||Reset your PC|
|You want to clear all your personal data off of your PC before you donate or recycle it.||Reset this PC > Remove everything > Remove files and clean this drive|
Your PC won't start.
You tried to reset the PC, but encountered the error: There was a problem resetting your PC.
If you’ve previously created a USB recovery drive
Use a recovery drive to restore or recover your PC
If you haven't created a USB recovery drive
Use installation media to restore your PC
Use installation media to reinstall Windows 10
|You recently updated to the latest version of Windows 10, and you want to go back to your previous version of Windows.|| Go back to an earlier build|
Note: You only have 10 days to use this option in the latest Windows 10 Anniversary Update.
Article ID: 12415 - Last Review: 10 Jan 2017 - Revision: 60