Cancel or turn off recurring billing for your Microsoft subscription

Applies to: Microsoft 365XboxSkype

What does this guided walk-through do?

This guided walk-through provides steps to cancel your Microsoft subscription such as free trials, Xbox Live and Microsoft 365. 

How does it work?

We'll begin by asking you questions about the issue you're experiencing. Next, we’ll take you through a series of troubleshooting steps that are specific to your situation.

 

  1. Go to Services & subscriptions.
  2. If prompted, sign in with the Microsoft account email and password you used when purchasing your Microsoft subscription.
  3. On the Services & subscriptions page, find your subscription.

Do you see your subscription?

OK. You want to change or cancel your Skype subscription. There are a few things to be aware of about subscriptions:

  • Skype purchases are subscription based and will automatically renew until you cancel them
  • Subscriptions must be cancelled at least three days before your renewal date to avoid being charged for the next billing cycle
  • If you purchased your Skype subscription on your iPhone or iPad, you can only manage it directly from your device

Did you purchase your subscription on your iPhone or iPad?

Instead, it's a one-time purchase product that you paid for when you initially bought the product online or at a retail store.

Since this isn't a subscription and there's no recurring charge tied to the product, there's no option to renew, cancel, or stop recurring billing.

Did this solve you problem?

Follow these steps to manage or cancel your Microsoft 365 subscription on your iPhone or iPad:

  1. On your iPhone or iPad, open the Settings app.
  1. Tap your name, and then tap Subscription or iTunes & App Store.
  1. Tap your Apple ID, then tap View Apple ID and Sign In after you enter your Apple ID password.
  1. Scroll down and tap Subscriptions.
  1. Look for your Microsoft 365 subscription and select it.
  1. If you want to cancel the Microsoft 365 subscription, tap Cancel Subscription. If you don't see Cancel Subscription, the Microsoft 365 subscription is already cancelled and won't renew.

For more information, go to the See or cancel your subscriptions Apple support page.

Were you able to cancel your subscription?

You may want to investigate these options if you'd like to continue using Microsoft 365 instead of cancelling:

  • You can switch the billing frequency of your current Microsoft 365 plan (from monthly to annually or vice versa)
  • You may be able to change to a lower priced plan with reduced benefits (from Microsoft 365 Family to Microsoft 365 Personal)

If you cancel your Microsoft 365 Family subscription before the trial ends, you'll no longer have access to the following after the trial period expires:

  • 1 TB of OneDrive cloud storage per user, for up to 6 users including yourself (additional fees may apply to get extra space after cancellation).
  • Latest version of Office apps like Excel, Word, PowerPoint, and Outlook. You'll always get the latest features, new tools, security updates, and bug fixes. PC users also get Access and Publisher.
  • Install Microsoft 365 on all your devices and sign in to five at the same time―that means you can use Office no matter where you are or what device you’re on. This includes PCs, Macs, tablets, and phones.
  • Share your subscription benefits with up to five other people in your household.
  • Premium free support with Microsoft experts.

Do you want to continue cancelling?

It's easy to switch to the Microsoft 365 subscription that best meets your needs. For example, if you have Microsoft 365 Personal and want to share Office apps and subscription benefits with your household, you can switch to Microsoft 365 Family.

Get the steps for switching

Did this solve you problem?

Click the button below and fill out the call back form to talk to an agent about cancellation, exploring lower cost options, or the best Office plan for you.

Talk to a person

If you're having problems renewing or cancelling the Microsoft 365 subscription you purchased from your iPhone or iPad, follow the information provided from this Apple support page or contact Apple support.

Did this solve your problem?

If you decide to change your subscription later, come back to this page. Or, you can manage subscriptions at https://account.microsoft.com/services.

Did this solve your problem?

Visit our support article on support.office.com for steps on how to install or reinstall Office on a PC or Mac.

Did this solve your problem?

To check which version of Office you have on your Windows PC:

  1. Open an Office app, such as Word or Excel, select File from the menu, and then select either Account or Office Account.
  1. Under Product Information, you'll find your product name and, in some cases, the full version number.

In the example below, the product name is Microsoft Office Home and Business 2019.

Select which Office version you have

To check which version of Office you have on your Mac:

Note: We are using Word in the example below but you can check your Office version via any Office application, just substitute Word for the name of the Office application you're opening..

  1. Open Word, and create a new document.
  1. Once you're in Word, click Word > About Microsoft Word.
  1. In the dialog box that opens, you can see the version number as well as the license type. You may want to note this information in case you need to reinstall Office as part of a troubleshooting procedure.

In the example below, the version number is 16.35 and the license is a Microsoft 365 subscription (formerly known as Office 365).

Select which Office version you have

Now look for Manage under the subscription name.

Do you see Manage under your subscription?

If you don't see your subscription, you may be signed in with the wrong account. This can happen if you have multiple Microsoft accounts and you're signed in to one that isn't associated with your subscription or if family or friends use the computer and may have signed in to their own accounts and forgot to sign out.

From account.microsoft.com, go to the top-right and select the account you're currently signed in to. Select Sign in with a different account, and then enter the account email and password of the account that's associated with your Microsoft subscription. Once you're signed in, go to Services & subscriptions and find your subscription.

Do you now see your Microsoft subscription?

If you get the error message That Microsoft account does not exist, or if you can't find a subscription becasuse it may be under another account, visit our help article with steps for how to find your Microsoft account.

Did this solve your problem?

Under Manage, check if the Microsoft subscription has expired. If it's expired, it should say Expired on followed by the date of expiry.

Here's an example of an account that has an Xbox Game Pass Ultimate subscription that has expired:

Has your subscription expired?

If you don't see this option under your product name, it's not a subscription.

Here's an example of an account that has a one-time purchase product, Office Home and Student 2013, that's not a subscription:

You may be signed in to the wrong account

If you don't see your subscription, you may be signed in with the wrong account. This can happen if you have multiple Microsoft accounts and you're signed in to one that isn't associated with your subscription or if family or friends use the computer and may have signed in to their own accounts and forgot to sign out.

From account.microsoft.com, go to the top-right and select the account you're currently signed in to. Select Sign in with a different account, and then enter the account email and password of the account that's associated with your Microsoft subscription. Once you're signed in, go to Services & subscriptions and find your subscription.

Do you now see your Microsoft account?

There's no need to cancel your subscription as it has already expired.

You will no longer get charged for this subscription unless you choose to renew it at a later time.

Did this solve your problem?

OK. Now select Manage, and then select Cancel subscription under Payment settings.

Did you select Cancel subscription?

On the next screen, you'll be reminded of the benefits of your subscription. Please scroll to the bottom of the screen where you'll see one of the following:

  • Keep subscription and Cancel subscription
  • Keep recurring billing and Turn off recurring billing

Note: Turning off recurring billing is cancelling your subscription.

Which option did you select?

If there's no option to Cancel subscription, it may be for any of the following reasons:

  • Your subscription might be suspended because of an outstanding charge. If so, you'll have to pay the balance by signing in to Services & subscriptions before you can turn off recurring billing.
  • If the subscription you want to cancel is all paid up, see if another subscription is outstanding.

Did this solve your problem?

View our help article for how to investigate a billing charge from Microsoft for more troubleshooting steps.

Did this solve your problem?

Visit our help article for how to turn on recurring billing for your Microsoft subscription.

Did this solve your problem?

After selecting Cancel subscription, you should have two cancellation options:

  • Don't charge me on: This will cancel your subscription but you'll be able to access it through to the end of the prepaid subscription period.
  • Cancel now and get a refund: This will cancel your subscription and you'll receive a full refund. You'll immediately lose access to your subscription.

Select one of these options and then select the Cancel subscription button. You also have the option at this point to Keep subscription if you decide against cancelling.

Note: These options appear if you initially purchased your subscription within the past 30 days. Monthly renewal charges are not eligible for refunds after 30 days of the initial purchase.

Did this solve your problem?

An email confirmation will be sent to the email account associated with your subcription.

Note: You'll be able to use your subscription to the end of the prepaid subscription period unless you choose to turn on recurring billing before it expires.

Did this solve your problem?

A refund option may only be available if you initially purchased your subscription within the last 30 days and only applies to certain products or services as indicated by the Microsoft Store Terms of Sale.

Note: Monthly renewal charges are not eligible for refunds after 30 days of the initial purchase.

Did this solve your problem?

OK. If you didn't see the previous options, it's likely because recurring billing has already been turned off for your subscription or you've successfully turned it off. In this case, you should see a message indicating your subscription is paid up and will expire automatically on a future date.

This means your subscription is already cancelled and no further action is required.

Did this solve your problem?

If you get an error after selecting Cancel subscription, please try again later.

If you repeatedly try to cancel and continue to experience problems in this stage of the process, please contact support.

Did this solve your problem?

OK. Let's get you to an agent to help fix the issue.

Talk to an agent

Visit our help article for steps on how to pay for a past-due subscription.

Did this solve your problem?

Follow these steps to manage or cancel your Skype subscription on your iPhone or iPad:

  1. On your iPhone or iPad, open the Settings app.
  1. Tap your name, and then tap Subscription or iTunes & App Store.
  1. Tap your Apple ID, then tap View Apple ID and Sign In after you enter your Apple ID password.
  1. Scroll down and tap Subscriptions.
  1. Look for your Skype subscription and select it.
  1. If you want to cancel the Skype subscription, tap Cancel Subscription. If you don't see Cancel Subscription, the Skype subscription is already cancelled and won't renew.

For more information, go to the See or cancel your subscriptions Apple support page.

Were you able to cancel your subscription?

If you're having problem cancelling the Skype subscription you purchased from your iPhone or iPad, follow the information provided from this Apple support page or contact Apple support.

Did this solve your problem?

Follow these steps to check if you purchased your Skype subscription on your iPhone or iPad:

  1. On your iPhone or iPad, open the Settings app.
  1. Tap your name, and then tap Subscription or iTunes & App Store.
  1. Tap your Apple ID, then tap View Apple ID and Sign In after you enter your Apple ID password.
  1. Scroll down and tap Subscriptions.
  1. Look for your Skype subscription.

Were you able to find your Skype subscription?

  1. Go to your Skype account profile page.
  1. Select Manage under the subscription you want to cancel.

From here, you can view your subscriptions and purchase history, cancel your subscription, or change your payment method.

Note: If you are on an iPhone or iPad and don't have the payment methods option, you may need to clear the history and cookies on your device and sign in again.

Were you able to make the changes you want to your subscription?

If you don't see the Manage button, it might be because you have Skype Credit rather than a subscription. Skype Credit only continues to charge you if you have auto-recharge enabled on your account.

If you're still on your Skype account profile page, check for one of these buttons:

  • Discover Credit will appear if you're new to Skype Credit and have never used it
  • Add Skype Credit will appear if you've used Skype Credit in the past

Which button do you see?

It seems like you haven't used Skype Credit with this account so this likely isn't the reason why the Manage button isn't appearing.

You may be signed in with the wrong account. While in Skype, select the profile picture to check the name and email address. If you don't recognize it, someone like a friend or family member may have used your device to sign in to their Skype account and forgotten to sign back out.

Select the profile picture, and select Sign out. Then, make sure you sign in using the correct account with your email address, phone number, or Skype account information.

Do you see the Manage button in this Skype account?

 

There doesn't seem to be a subscription tied to this Skype account that you can manage or cancel.

Did this solve your problem?

  1. Go to your Skype account profile page.
  1. Select Manage under the subscription you want to cancel.
  1. Select Cancel subscription.
  1. Choose a reason for cancelling, and then select Cancel subscription to confirm the cancellation.

When you cancel your subscription, it will continue to be active until the expiration date.

Note: Subscriptions must be cancelled at least three days before your renewal date to avoid being charged for the next billing cycle.

Were you able to cancel your Skype subscription?

To close your account: 

  1. Go to Close your account.
  2. If you're prompted to sign in and/or verify your account, follow the instructions.
  3. Check that the page shows the correct Microsoft account, and then click Next.
  4. Read the list, and click the checkboxes to acknowledge you’ve read each item.
  5. In the Select a reason drop-down list, choose the reason why you're closing the account.
  6. Click Mark account for closure.

Read more about what it means to close your account

Did this solve your problem?

OK. Your Skype subscription wasn't purchased from your iPhone or iPad. Let's go over your options for managing or cancelling your subscription.

What would you like to do with your subscription?