How to reset your Microsoft account password


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If you forgot the password you use to sign in to services like Outlook.com, Skype, OneDrive, and Xbox Live you might need to reset it.

Windows 10 PC

  • To reset your password:
    • On the sign-in screen, type your Microsoft account name if it's not displayed. If there are multiple accounts on the PC, choose the one to reset.
    • Select I forgot my password below the password text box.
    • On the Recover your account screen, type the characters displayed in the box below Enter the characters you see, then select Next.

    • On the Verify your identity screen, choose to receive your security code either as a text or email message. If you choose text, type the last four digits of your phone number, and then select Send codeLearn more about security info and security codes.
    • When you get the code as a text or email message on a separate device, enter it and then select Next.
    • On the Reset your password screen, create a new password, and then select Next. This sets your new password. Select Next again to return to the sign-in screen.
  • If you're still having trouble signing in to your Microsoft account, it could be for a few different reasons - like you've forgotten your password, you have two-step verification turned on, or your profile is temporarily blocked.  To get more help, see When you can't sign in to your Microsoft account.